Mandolin

Company Overview

Mandolin automates the specialty drug back office workflow using AI agents that handle the full lifecycle including intake, benefits verification, prior authorizations, and revenue cycle management. Their technology helps infusion centers and specialty pharmacies increase throughput and speed without increasing headcount, reduce manual workload and revenue leakage, and improve the patient experience.

Product and Benefits

Mandolin replaces fragmented workflows with precision automation tailored to specialty drugs. It efficiently navigates payer portals, reads referral forms and clinical notes, performs eligibility investigations, manages prior authorizations, and tracks claim statuses—all fully automated. The platform delivers faster treatment authorizations, accelerates payments, reduces bad debt, cuts overhead, and enhances patient satisfaction. It operates with full compliance and transparency, ensuring traceable actions aligned with healthcare regulations.

Key Results

Mandolin has demonstrated substantial impact with clients such as Vivo Infusion, Amber Pharmacy, and OI Infusion, including a 24x increase in document processing speed, elimination of prescription backlogs, and the ability to scale patient volumes without adding staff by automating repetitive tasks.