Customer Support
Posted on September 24, 2025 (about 2 hours ago)
About the Customer Support Team
The team improves the telemedicine experience by providing excellent support to doctors and patients through various communication channels. They solve problems professionally and see every challenge as an opportunity to enhance the TeleClinic service.
The team continuously optimizes internal workflows to create more efficient processes for all involved. The goal is to create a seamless telemedicine experience that evolves with the changing healthcare landscape.
How We Work
Since 2020, we have adopted a "remote first" approach and allow everyone to decide where they want to work.
This means you can work from anywhere in Europe or from countries with a maximum of 2 hours time difference to Germany. Whether you prefer the sunny south or the calm of Scandinavia, you have the choice!
Twice a year, employees can also do a "workation" for up to 3 weeks outside of Europe.
If working outside Germany, employees are hired through an Employer of Record, allowing them to fully focus on their work while the company handles the rest.
To foster personal contact and creative exchange, TeleClinic organizes a twice-yearly co-working week where all employees come together at an inspiring location to work, exchange ideas, and enjoy their time.
Company Culture and Mission
TeleClinic believes in the power of teamwork.
Our work culture is diverse, international, agile, and characterized by transparency.
Instead of traditional teams, TeleClinic organizes teams into missions—interdisciplinary groups focused on key areas of the platform and patient journey, with clear goals and autonomy to deliver meaningful results. This drives innovation and continuous improvement in digital healthcare.
This model enables agile work, efficient collaboration, and prioritizing the best possible experience for patients, doctors, and partners.
How to Apply
Apply now to join our Customer Support team and help build the most popular digital health platform.
Explore our open positions and be part of our mission!