Customer Support
The team improves the telemedicine experience by providing excellent support to doctors and patients through various communication channels. They solve problems professionally and view every challenge as an opportunity to enhance the TeleClinic service.
Our team continuously optimizes internal workflows to create more efficient processes for all involved. Our goal is to create a seamless telemedicine experience that evolves with the changing landscape of healthcare.
How we work
New normal, new work? Yes, because change is an opportunity for us!
Since 2020 we have been working "remote first" and let everyone decide where they want to work.
Remote first means you can work from anywhere in Europe or from countries with a maximum time difference of 2 hours to Germany. Whether you prefer sunny south or Scandinavian tranquility – you have the choice!
If you want to travel, you can work remotely (workation) outside Europe twice a year for up to 3 weeks.
If you work outside Germany, you will be employed via an Employer of Record. This allows you to fully focus on your work, while we take care of the rest.
To promote personal contact and creative exchange, we hold a co-working week twice a year where all employees come together at an inspiring location to work, exchange ideas, and have a good time.
About us
At TeleClinic, we believe in the power of teamwork.
Our work culture is diverse, international, agile, and characterized by transparency.
Our teams are organized in missions
At TeleClinic, we rethink work.
Instead of classic teams, we rely on Missions – interdisciplinary, dedicated groups that focus specifically on key areas of our platform and the patient journey. Each mission has a clear goal and the freedom to independently achieve meaningful results. This drives innovation forward and continuously improves digital healthcare.
This model enables us to work agile, collaborate efficiently, and focus on what really matters: the best possible experience for patients, doctors, and our partners.