Team Lead Customer Success (Cross-/Upselling) (m/w/d)

Posted on August 26, 2025 (about 3 hours ago)

Who we are?

Recare is one of the leading digital startups in the German healthcare sector, committed to rethinking healthcare with a platform for digital care coordination. We search, find, and coordinate capacities so that healthcare actors have more time for their patients.

Within a short time, Recare has gathered over 660 acute and rehab clinics as well as more than 17,000 other service providers on its digital platform. Renowned hospitals and hospital groups such as Vivantes, Sana Kliniken AG, München Klinik, Medizinische Hochschule Hannover, and Universitätsklinikum Essen are among Recare's clients and use the innovative Recare platform.

Job Description

About Recare

As one of the leading German HealthTech companies, we are reinventing discharge management – technology-driven, patient-centered, and free from bureaucracy. Besides our market-leading SaaS platform, we develop AI solutions that radically simplify processes in clinics and for aftercare providers, relieve healthcare professionals, and refocus on patients. We currently network two-thirds of all German hospitals with over 650 rehab clinics and 25,000 care and homecare providers. With around 70 employees, we continue to grow and seek people with a commitment to improve the healthcare system with us.

Want a glimpse behind the scenes?

Discover what we are working on – here is the video for the Recare AI Summit: https://vimeo.com/1074637039/e99fd8ecc4

About the Role

As Team Lead Customer Success (Cross-/Upselling) (m/f/d), you take full responsibility for a regional team that delights our customers, supports them in a partnership manner, and actively exploits sales potentials. You combine excellent account management with a clear growth mindset and create structures that make customer success measurable and scalable.

You do not see yourself as an administrator: You want to make an impact – with a team that recognizes opportunities, manages based on data, and elevates customer relationships to the next level. This ensures our platform is used intensively and our customers remain delighted long-term.

What to expect as Team Lead Customer Success (Cross-/Upselling) (m/f/d):

Work with purpose – Your work positively influences patients, their families, and healthcare professionals in the healthcare system.
Company culture – We rely on flat hierarchies that promote high performance and strong team dynamics. We maintain interactions characterized by mutual respect, loyalty, and recognition and strive together towards our goals, expecting the same from you.
Flexibility – Want to pick up your child from kindergarten? Like to do sports during lunch breaks? We support you with that. We are a remote-friendly company with flexible working hours. Workations are possible upon agreement.
Edenred card – which you can use according to your needs.
Additional vacation day – To celebrate your birthday with your loved ones, you have it off.

Your responsibilities as our Team Lead Customer Success (Cross-/Upselling) (m/f/d):

You lead a regional Customer Success team (6–10 colleagues) disciplinarily, professionally, and motivationally.
You ensure excellent account management: making sure your team actively maintains customer relationships, identifies needs, and develops tailored solutions.
You combine customer satisfaction and platform usage with clear account development – strategically expanding up- and cross-selling potentials.
You establish a data-driven approach: Your team works with KPIs, reports, and analyses on customer usage, churn risks, leads, and sales potentials – making decisions based on hard data.
You develop scalable processes, playbooks, and CRM standards that closely link account management, success, and lead generation.
You continuously coach your team so they act confidently in escalations, customer meetings, and contract negotiations and are perceived as strategic partners.
You work closely with Sales, SDR/BDR, Product, and Growth teams – with the clear goal of establishing Customer Success as a sustainable growth driver in the company.

Requirements

We envision you as our Team Lead Customer Success (Cross-/Upselling) (m/f/d):

You bring at least 4 years of experience in account management, customer success, or growth – ideally in a SaaS or platform environment.
You have leadership experience in customer-oriented teams (disciplinary or professional) and know how to motivate and empower people.
You have a pronounced analytical mindset, manage account management and success with clear KPIs, and derive measures accordingly.
You are hands-on, think entrepreneurially, and proactively drive processes.
You have experience dealing with complex customer structures – ideally in regulated industries such as healthcare.
You speak German fluently and can also communicate confidently in English.