Team Lead Customer Success

Posted on July 27, 2025 (about 7 hours ago)

Who We Are?

Recare is one of the leading digital startups in the German healthcare industry, dedicated to rethinking healthcare with a platform for digital care coordination. We find, search, and coordinate capacities so healthcare providers can have more time for their patients.

Within a short time, Recare has brought together more than 660 acute and rehabilitation clinics and over 17,000 other healthcare providers on its digital platform. Renowned hospitals and clinical groups such as Vivantes, Sana Kliniken AG, München Klinik, Medizinische Hochschule Hannover, and Universitätsklinikum Essen are among Recare's customers using the innovative Recare platform.

Job Description

About Recare

As one of the leading German HealthTech companies, we are reshaping discharge management - technology-driven, patient-centered, and free from bureaucracy. In addition to our market-leading SaaS platform, we develop AI solutions that radically simplify processes in clinics and for aftercare providers, relieve professionals, and refocus attention on patients. Today, we connect two-thirds of all German hospitals with over 650 rehabilitation clinics and 25,000 care and homecare providers. With around 70 employees currently, we continue to grow and seek people with commitment who want to improve the healthcare system with us.

Behind the Scenes

Discover what we are working on – here is the video for the Recare AI Summit: https://vimeo.com/1074637039/e99fd8ecc4

About the Role

As Team Lead Customer Success (m/f/d), you take full responsibility for a regional team that delights our customers, provides partnership-oriented support, and actively exploits revenue potential. You combine excellent account management with a clear growth mindset and create structures that make customer success measurable and scalable.

You do not see yourself as an administrator: You want to make an impact – with a team that recognizes opportunities, manages based on data, and elevates customer relationships to the next level. This ensures that our platform is intensively used and our customers remain delighted in the long term.

What to Expect as Team Lead Customer Success (m/f/d):

Purposeful Work – Your activity has a positive impact on patients, their relatives, and medical professionals in healthcare.
Company culture – We rely on flat hierarchies that promote high performance and strong team dynamics. We foster a respectful, loyal, and appreciative interaction and collectively strive for our goals and expect the same from you.
Flexibility – Want to pick up your child from daycare? Like to exercise during lunch? We support you in this. We are a remote-friendly company with flexible working hours. You can also do workations after consultation.
Edenred card – which you can use according to your needs.
Additional vacation day – To celebrate your birthday with your loved ones, you have that day off.

Your Responsibilities as Team Lead Customer Success (m/f/d):

You lead a regional Customer Success team (6-10 colleagues) disciplinarily, professionally, and motivationally.
You ensure excellent account management: You make sure your team actively maintains customer relationships, recognizes needs, and develops tailored solutions.
You combine customer satisfaction and platform usage with clear account development – strategically expanding up- and cross-selling potential.
You establish a data-driven approach: Your team works with KPIs, reports, and analyses on customer usage, churn risks, leads, and revenue potential – making decisions based on hard numbers.
You develop scalable processes, playbooks, and CRM standards that tightly integrate account management, success, and lead generation.
You continuously coach your team so that it acts confidently in escalations, customer meetings, and contract negotiations and is perceived as a strategic partner.
You collaborate closely with Sales, SDR/BDR, Product, and Growth – with the clear goal of anchoring Customer Success as a sustainable growth driver in the company.

Requirements

We envision you as our Team Lead Customer Success (m/f/d):

You bring at least 4 years of experience in account management, customer success, or growth – ideally in a SaaS or platform environment.
You have leadership experience in customer-oriented teams (either functional or disciplinary) and know how to motivate and empower people.
You have a strong analytical mindset, manage account management and success with clear KPIs, and derive measures accordingly.
You are hands-on, think entrepreneurially, and proactively drive processes forward.
You have experience dealing with complex customer structures – ideally in regulated industries such as healthcare.
You speak fluent German and can also communicate confidently in English.

If this sounds good, we look forward to meeting you!