As one of the leading German HealthTech companies, we are reshaping discharge management – technology-driven, patient-centered, and free of bureaucracy. Beyond our market-leading SaaS platform, we develop AI solutions that radically simplify processes in clinics and among aftercare providers, relieve professionals, and refocus attention to patients. Today, we connect two-thirds of all German hospitals with over 650 rehab clinics and 25,000 care and homecare providers. With around 70 employees, we continue to grow and seek people with commitment who want to improve the healthcare system with us.

Work with Purpose – Your work positively impacts patients, their relatives, and healthcare professionals.

Corporate Culture – We promote flat hierarchies, fostering high performance and strong team dynamics. We maintain an environment characterized by mutual respect, loyalty, and recognition, pursuing our goals together and expecting the same from you.

Flexibility – Need to pick up your child from daycare? Want to exercise during lunch? We support you. We are a remote-friendly company with flexible working hours. Workations are possible upon agreement.

Edenred Card – Use it according to your needs.

Employee Satisfaction – We support your role and development to ensure you are as successful as you are satisfied.

Additional Day Off – Celebrate your birthday with your loved ones; the day is off.

Serve as the primary contact during the entire onboarding of hospital clients – from kick-off to go-live.

Gather client perspectives, pain points, and needs while working closely with our sales team.

Collaborate with aftercare customer success management to ensure all relevant information and requirements between hospitals and aftercare providers are exchanged and platform use is optimally supported.

Monitor usage frequency, speed, and efficiency of platform use by clients, continuously collect feedback, and forward it to product management for improvements.

At least 3 years of experience in customer success management or a comparable role, ideally in a SaaS environment.

Strong communication skills to explain complex issues understandably with a sharp sense of customer needs and perspectives.

Customer-oriented approach with interest and curiosity for digitization, AI, and change management in eHealth.

Ability to manage multiple tasks/projects without losing sight of priorities.

Willingness to travel to support clients on-site during onboarding if necessary.

Excellent German skills and at least good English skills.