Principal Revenue Operations Manager (m/w/d) – Post-Sales Excellence
Posted on November 24, 2025 (2 minutes ago)
Who we are?
Recare is one of the leading digital startups in the German healthcare industry, with the mission to rethink healthcare with a platform for digital care coordination. We find, seek, and coordinate capacities so healthcare providers can have more time for their patients.
Within a short time, Recare has brought together more than 660 acute and rehab clinics as well as over 17,000 other providers on its digital platform. Renowned hospitals and clinical groups like Vivantes, Sana Kliniken AG, Munich Clinic, Medical University of Hanover, and University Hospital Essen are among Recare's clients using its innovative platform.
Job Description
About Recare
As one of the leading German HealthTech companies, we are reshaping discharge management with technology-driven, patient-centered, bureaucracy-free solutions. Besides our market-leading SaaS platform, we develop AI solutions that radically simplify processes in clinics and for providers, relieve professionals, and refocus care on patients. Currently, we connect two-thirds of all German hospitals with over 650 rehab clinics and 25,000 care and homecare providers. With about 90 employees, we continue to grow and seek people with dedication to improve the healthcare system together with us.
Your role as Principal Revenue Operations Manager (m/f/d) – Post-Sales Excellence:
As a Principal Revenue Operations Manager, you are part of our Revenue & Growth division and build operational and analytical excellence in Post-Sales. You see Customer Success, Onboarding, and Support as growth drivers and ensure that data, processes, and tools work seamlessly to maximize customer experience, efficiency, and retention.
Your detailed tasks:
- You are responsible for building and further developing the Post-Sales Revenue Framework with clear processes, systems, and KPIs for Onboarding, Customer Success, and Support.
- You develop data models and dashboards (e.g., NRR, Churn, Time-to-Value, Health Scores, Case Volumes, Ticket SLAs) to enable data-driven decisions and transparency.
- You work closely with teams in Customer Success, Service & Support to identify and implement efficiency and improvement potentials.
- You manage tooling and data flows in systems like Salesforce, Jira, Planhat, and Looker, ensuring data reliability and guidance.
- You design playbooks and workflows to optimize renewals, cross-sell, and expansion opportunities.
- You create forecast and performance reports for management and leadership teams, translating complex data into clear action recommendations.
- You support the implementation of AI-driven processes to automate reporting, forecasting, and customer communication.
- You mentor colleagues in the Revenue Operations team, promoting their development with a perspective towards leadership responsibility.
Requirements
What you bring as Principal Revenue Operations Manager (m/f/d) – Post-Sales Excellence:
- You have a degree in business, computer science, data analytics, or a related field.
- You have at least 5 years of professional experience in Revenue Operations, Customer Success Operations, or Business Operations, ideally in HealthTech or SaaS environments.
- You understand the customer journey after contract signing – from onboarding through support to expansion and renewal – recognizing levers that have real impact on customer success and growth.
- You have strong analytical skills and experience in building, maintaining, and interpreting BI reports and dashboards (e.g., Looker or other BI tools).
- You are proficient in CRM and support systems (e.g., Salesforce, Jira) and data pipelines.
- You have experience in process design, tooling ownership, and change enablement across cross-functional teams.
- You think strategically and analytically but act pragmatically – bringing ideas to market and system.
- You speak fluent German and have good English skills.
This sounds like an exciting challenge? We look forward to your application!
How to Apply
You can apply directly via the link provided on the job page: Jetzt Bewerben
Contact for Questions
If you have any questions, you can contact Michael Tunin, Talent Acquisition Manager at Recare, by email: [email protected]