About us:

• Work with purpose – Your work truly impacts patients and healthcare professionals in the health sector.
• Company culture – We rely on flat hierarchies fostering high performance and strong team dynamics. We maintain respectful, loyal, and appreciative interactions, striving together towards our goals and expecting the same from you.
• Flexibility – Want to pick up your child from daycare? Enjoy sports during lunch break? We support you. We are a remote-friendly company where you can work remotely all over Germany. Workations are also possible by agreement.
• Edenred card – that you can use according to your needs.
• Employee satisfaction – We support you in your role and development to be as successful as satisfied.
• Vacation day on your birthday – so you can celebrate with your loved ones.

• You build long-term partnerships with hospital customers on decision-maker and management levels strategically (executive management, nursing management, IT department, etc.), continuously developing and leading them.
• You identify and qualify upsell and cross-sell opportunities and manage them independently in close coordination with sales.
• You develop and implement scalable customer success strategies to increase customer satisfaction, retention, and lifetime value.
• You independently manage complex customer relationships, from contract renewals to usage expansion and strategic consulting.
• You conduct in-depth usage, impact, and ROI analyses and derive recommendations for further collaboration.
• You work closely with product, sales, launch, and data analytics to continuously improve the customer journey and product strategy.
• You support junior and intermediate customer success colleagues through mentoring and professional guidance.
• You develop customer-specific success plans with clear target metrics for adoption, renewal, and expansion.

Requirements

• You bring at least 5 years of experience in customer success, account management, or consulting in the B2B environment. Ideally, you have experience in the eHealth/hospital environment or in digital transformation projects in healthcare.
• You have proven success in managing enterprise or key accounts, ideally in healthcare with a focus on cross- and upselling.
• You have a deep understanding of SaaS business models, customer lifecycle management, and churn prevention. Ideally, you have experience communicating with executives at the C-level or decision-maker level.
• You are proficient with CRM systems (e.g., Salesforce), reporting, and BI tools and can recognize potential for process optimization as well as cross- and upselling opportunities.
• You are able to derive data-driven strategies and communicate complex contexts appropriately to the target group.
• You confidently manage complex customer structures and stakeholder landscapes.
• You think analytically, solution-oriented, and entrepreneurially.
• You act proactively with a focus on customer success and sustainable partnerships.
• You have experience in implementing or scaling customer success processes.

Want to become part of our team?

Interested in Recare?