Customer Success Manager (m/w/d) Hospital Onboarding

Posted on February 21, 2026 (3 months ago)

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Who we are?

Recare is one of the leading digital startups in the German healthcare sector. Our mission is to rethink healthcare with a platform for digital care coordination. We find, coordinate and make capacities available so healthcare professionals can spend more time with patients.

Recare connects more than 660 acute and rehab hospitals and over 17,000 additional providers on its digital platform. Customers include well-known hospitals and hospital groups such as Vivantes, Sana Kliniken AG, München Klinik, Medizinische Hochschule Hannover and Universitätsklinikum Essen.

Job description

About Recare: As one of Germany’s leading HealthTech companies we redesign discharge management — technology-driven, patient-centered and free from bureaucracy. In addition to our market-leading SaaS platform we develop AI solutions that simplify processes in hospitals and for post-acute providers, relieve healthcare professionals and put the focus back on patients. We currently connect two thirds of all German hospitals with over 650 rehab clinics and 25,000 care and homecare providers. With around 100 employees we are growing and looking for people who want to improve the healthcare system with us.

What to expect as our Customer Success Manager (Hospital Onboarding):

Work with purpose — your work positively impacts patients, their relatives and healthcare professionals.
Company culture — flat hierarchies, high performance and strong team dynamics; respectful, loyal and appreciative collaboration.
Flexibility — remote-friendly company, flexible working hours and the option for workations after arrangement.
Edenred card for personal use.
Additional day off on your birthday.

Your role as Customer Success Manager (Hospital Onboarding):

You independently manage the onboarding of our hospital customers on the platform — from kick-off to successful go-live.
You coordinate appointments, milestones and dependencies, monitor project progress and clearly communicate status, risks and next steps to stakeholders.
In close collaboration with Sales, Product and Customer Success you ensure that all requirements are met and go-lives are implemented smoothly.
You maintain project tracking, reports and documentation and actively propose improvements to continuously optimize our onboarding processes.

Requirements

Ideal profile for our Customer Success Manager (Hospital Onboarding):

At least 2 years of experience in Customer Success Management, technical project management or implementation projects in a SaaS or comparable environment.
Experience managing complex, multi-stage customer projects and working confidently with processes, timelines and tools (CRM, project or ticketing tools).
Structured, solution-oriented and responsible for your workstreams even in dynamic, fast-paced environments.
Clear and professional communication with internal teams and external stakeholders; comfortable working cross-functionally.
Business-level German (at least C1) and fluent English (at least B2).

Nice-to-have:

Experience in the healthcare, eHealth or health-tech environment.
Experience introducing AI-based products or features as part of customer onboardings.