Customer Success Manager (m/w/d) Hospital
Posted on January 21, 2026 (about 2 hours ago)
Who we are?
Recare is one of the leading digital startups in the German healthcare sector. Our mission is to rethink healthcare with a platform for digital care coordination. We find, coordinate and allocate capacity so healthcare professionals have more time for their patients.
Within a short time Recare brought together more than 660 acute and rehabilitation clinics and over 17,000 other care providers on its digital platform. Prominent hospitals and hospital groups such as Vivantes, Sana Kliniken AG, München Klinik, Hannover Medical School and University Hospital Essen are among Recare's customers and use the innovative Recare platform.
Job description
About Recare As one of Germany's leading HealthTech companies we redesign discharge management—technology-driven, patient-centered and free of bureaucracy. Besides our market-leading SaaS platform we develop AI solutions that simplify processes in hospitals and for post-acute care providers, relieve healthcare staff and refocus attention on patients. Today we connect two thirds of all German hospitals with over 650 rehab clinics and 25,000 care and homecare providers. With around 90 employees we continue to grow and look for people who want to improve the healthcare system with us.
What you can expect as our Junior Customer Success Manager (m/f/d) Hospital
- Work with purpose – your work has a positive impact on patients, their relatives and healthcare professionals.
- Company culture – flat hierarchies that promote high performance and strong team dynamics; respectful, loyal and appreciative interaction.
- Flexibility – we are remote-friendly and offer flexible working hours, subject to customer availability; workations possible by arrangement.
- Edenred card – you can use it according to your needs.
- Additional day off – your birthday is a day off so you can celebrate with loved ones.
In this role you can contribute and grow as a Customer Success Manager (m/f/d) Hospital:
- You will independently manage a regional hospital portfolio and build sustainable, strategic customer relationships.
- You will plan, prepare and conduct regular jour fixes and business reviews with hospital customers to continuously increase platform usage.
- Through usage analyses and customer feedback you will derive concrete measures to improve customer satisfaction and implement them together with internal teams.
- You will independently identify upselling and cross-selling potentials, qualify them and work closely with Sales to unlock new revenue opportunities.
- In close cooperation with Customer Success Management Launch and the post-acute care team you ensure the customer journey is transparent and consistent across all stakeholders.
Requirements
How we imagine you as our Customer Success Manager (m/f/d) Hospital
- 2–3 years of professional experience in Customer Success, Account Management or a comparable role—ideally in a B2B SaaS environment or in healthcare.
- Proven experience managing customer accounts and translating their needs into concrete recommendations for action.
- Strong communication skills: you convey complex content clearly, confidently and empathetically—both on the phone and in meetings with hospital decision-makers.
- Familiarity with upselling and cross-selling: you proactively identify potentials and can professionally qualify them.
- Structured working style, ability to keep an overview and set priorities across parallel projects.
- Experience with CRM systems (e.g., Salesforce) and reporting tools.
- Fluent German and good English skills.
How to apply
Please apply via our application portal: https://careers.recaresolutions.com/o/customer-success-manager-mwd-hospital/c/new
Contact
If you have questions you can contact Michael Tunin, Talent Acquisition Manager at [email protected]