Senior IT Support Specialist
Posted on January 22, 2026 (about 2 hours ago)
Senior IT Support Specialist
Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We've helped millions of people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles.
Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office.
This is an on-site role based out of our San Francisco office.
What You'll Do
You will deliver high-quality technical support and elevate the employee experience across ŌURA’s global workforce. You will provide deskside and remote support from Oura’s San Francisco office and collaborate with global IT counterparts.
Core responsibilities include:
- Provide end-to-end technical support across macOS, Windows, networks, conference room technology, SaaS platforms, and identity systems.
- Deliver professional, empathetic deskside and remote support from the San Francisco office.
- Support office buildouts, expansions, and ongoing IT infrastructure improvements.
- Manage conference room AV and unified communications for hybrid collaboration.
- Handle IT incidents and request escalations, maintain internal and user-facing documentation, and partner with global IT teams.
- Oversee physical asset management and hardware inventory to ensure equipment availability for new hires and replacements.
- Support new hire onboarding sessions and help maintain a positive first-day experience.
- Collaborate on operational and technical improvement initiatives and identify recurring issues to improve reliability and reduce friction.
- Use MDM tools for troubleshooting and device lifecycle support and provide support for platforms such as Google Workspace, Slack, Miro, and Okta.
- Mentor teammates, document solutions and SOPs, and champion service quality in all interactions.
Key Technologies
Technologies and platforms you'll work with include:
- Device Management: Mosyle (macOS), Microsoft Intune (Windows)
- Networking: Wi-Fi troubleshooting, ZTNA support
- Identity & SSO: Google Workspace, Okta, Okta Workflows, Lumos
- ITSM Platforms: ServiceNow, Jira Service Management or similar
- SaaS Applications: Google Workspace, Slack, Miro, Jira, Confluence, and other core business tools
- Operating Systems: macOS, Windows, Linux
Experience & Requirements
We would love to consider you for this role if you have:
- 6+ years of IT Support or IT Administration experience in fast-paced, high-growth environments.
- Deep expertise in modern IT support across macOS and Windows including troubleshooting, endpoint management, networking fundamentals, and SaaS support.
- Hands-on experience with MDM/UEM platforms (e.g., Mosyle, Intune) and Identity/SSO environments (Google Workspace, Entra ID).
- Strong proficiency in ITSM processes, including incident, request, and asset management best practices.
- Proven track record delivering high-quality deskside support with exceptional customer service and the ability to mentor teammates.
- Excellent communication and customer-empathy skills, and the ability to translate technical topics for non-technical users.
- A proactive, ownership-driven mindset and the ability to diagnose and resolve technical issues independently with urgency and accuracy.
- Frequently moves/transports equipment weighing up to 50 pounds.
Benefits & Compensation
What we offer:
- Competitive salary and equity packages
- Health, dental, vision insurance, and mental health resources
- An Oura Ring plus employee discounts for friends & family
- 20 days of paid time off plus 13 paid holidays and 8 days of flexible wellness time off
- Paid sick leave and parental leave
Oura takes a market-based approach to pay and US locations are categorized into tiers. The posted ranges are:
- Region 1 $143,000 - $169,000
- Region 2 $130,000 - $153,000
- Region 3 $117,000 - $108,000 (as listed on the posting; appears to be a typo)
Equal Opportunity & Notices
Oura is an equal opportunity workplace and celebrates diversity. Individuals seeking employment are considered without regard to protected characteristics. Oura will provide reasonable accommodation to individuals with disabilities during the interview process and employment.
Disclaimer: Beware of fake job offers. Oura lists jobs only on the ŌURA Careers page and trusted job boards, will not ask for personal information like ID or payment for equipment upfront, and official offers are sent through Docusign after a verbal offer.
How to Apply
Apply through the Greenhouse online application on this job page by clicking the Apply button. The application form requests standard applicant information, resume/CV, and optional cover letter. Accepted attachment file types: pdf, doc, docx, txt, rtf.
Application Details
The online form includes fields for name, contact information, phone, resume/CV upload, cover letter upload, LinkedIn profile, city and state, work authorization questions, and role-specific questions (including willingness to work on-site in San Francisco). Use the "Autofill with MyGreenhouse" option if available. Submit your application via the Submit application button on the form.