Working Student (m/f/d) Customer Success Management
Posted on August 25, 2025 (about 8 hours ago)
Your Varied Tasks
To support our Customer Success Team, we are looking for a motivated working student (m/f/d) to assist us in the following areas:
- Active support of our Customer Success Team in caring for our customers/patients
- Responding to customer inquiries via email in our ticket system, occasional communication via telephone to support our customers for scheduling doctor's appointments.
- Support in the analysis and optimization of customer processes and experiences to continuously improve customer satisfaction.
- Participation in the implementation of feedback surveys and analyses to improve our service.
- Insights and support in the strategic expansion of our partnership network.
You Suit This Job Well If
- You are a registered student (m/f/d) in the field of business administration, communication, teaching, languages or a related course of study.
- You have excellent German and French language skills.
- You have high communication skills and enjoy customer contact.
- You have an independent working style and the ability to quickly familiarize yourself with new topics.
- You have an affinity for digital media and an interest in telemedical services.
Why You Should Become a Part of Ocumeda
- A dynamic, highly motivated, focused team with experienced, diverse founders and employees from strategy consulting, startups, corporations, and clinics who enjoy work and work culture.
- Strong feedback culture with an experienced, diverse founding team.
- A modern office in the heart of Munich.
- Lots of fun with a passionate team that you regularly meet in person at team events and in Munich.
- Flexible working hours from Monday to Friday and the possibility to work remotely.
- Competitive salary.
- Insights into the exciting world of telemedicine and eye health.
About Us
Ocumeda is a teleophthalmology scale-up offering low-threshold eye check-ups in cooperation with opticians. We prevent vision loss and blindness through simple and quick eye check-ups. Through our highly standardized teleophthalmological evaluation, we provide the best possible medical quality - regardless of location.
We are especially proud of our team. We are interdisciplinary with the highest medical standards. Together we work on our vision to avoid unnecessary blindness. If meaningful work in an interdisciplinary team is important to you, we look forward to hearing from you.
We are especially proud of our team. We are interdisciplinary with the highest medical standards. Together we work on our vision to avoid unnecessary blindness. If meaningful work in an interdisciplinary team is important to you, we look forward to hearing from you.
Your application!
We appreciate your interest in Ocumeda. Please fill in the following short form. Should you have any difficulties in uploading your files, please contact us by mail at [email protected].