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Customer Success Manager:in (m/w/d) - Bilingual Deutsch & Französisch

Posted on July 26, 2025 (about 10 hours ago)

Deine vielfältigen Aufgaben

Du schulst und unterstützt unsere Partner und Kunden (z.B. Optiker) dabei, unsere telemedizinische Dienstleistung bestmöglich anzubieten und zu verbessern
Du zeigst Dein Händchen für zwischenmenschliche Kontakte und bist die zentrale Ansprechperson für unsere Partner und Kunden vor Ort (Reise)
Du bringst Deine Kreativität ein und gestaltest unsere operativen Prozesse so mit, dass unsere Qualität mitskaliert
Du entwickelst in Eigenverantwortung Projekte zum Erfolg
Du bist die Schnittstelle zwischen unseren Kunden und unserem Tech-Team und bringst dabei Deine eigenen Ideen in unser Produkt mit ein

You are a good fit for this job if

You are an optician or master optician and may already have experience in ophthalmology
You have a very good overview of the optician industry in Switzerland
You are also ready for field service (about 20%)
You have a high intrinsic motivation to make a difference and are looking for meaningful work
You like to be on the road serving customers and partners on-site
You are a networker who likes to communicate with various stakeholders (e.g. opticians, doctors, software developers)
You speak fluent German, French and English and can offer at least 50% capacity
You have a driver's license

Why you should become part of Ocumeda

A dynamic, highly motivated, purposeful team with experienced, diverse founders and employees from strategy consulting, startup, corporations and clinics who enjoy the work and the work culture
Independent work and varied tasks with many opportunities for design and room for your own ideas
Lots of fun with a passionate team, which you regularly also meet in person at team events and in Munich
Flexible working hours from Monday to Friday and remote work
Competitive salary
More information about us can be found on our website: www.ocumeda.com

About us

Ocumeda is a teleophthalmology scale-up offering low-threshold eye check-ups in cooperation with opticians.
We prevent vision loss and blindness through simple and fast eye check-ups. Through our highly standardized teleophthalmological evaluation, we offer the best possible medical quality - regardless of location.
We are particularly proud of our team. We are interdisciplinary with the highest medical standards. Together we work on our vision to avoid unnecessary blindness. If meaningful work in an interdisciplinary team is important to you, we look forward to hearing from you.

Your application!

We appreciate your interest in Ocumeda. Please fill in the following short form. Should you have any difficulties in uploading your files, please contact us by mail at [email protected].