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Customer Success Manager (Bilingual German & French)

Posted on June 26, 2025 (about 9 hours ago)

Job description

Job Description

You will train and support our partners and customers (e.g. opticians) to best offer and improve our telemedical service. You will be the central contact person for our partners and customers on site, showing your interpersonal skills. You will creatively help shape our operational processes to scale our quality. You will independently lead projects to success. Acting as the interface between our customers and our tech team, you will contribute your own ideas to our product.

Candidate Profile

You are a good fit if you are an optician or master optician, possibly already experienced in ophthalmology. You have a very good overview of the optician industry in Switzerland. You are ready for about 20% fieldwork. You have a strong intrinsic motivation to make a difference and seek meaningful work. You enjoy traveling to customers and partners on site. You are a networker who likes communicating with various stakeholders (opticians, doctors, software developers). You speak fluent German, French, and English and can offer at least 50% capacity. You hold a driving license.

Why Join Ocumeda

Dynamic, highly motivated, goal-oriented team with experienced, diverse founders and employees from strategy consulting, startups, corporations, and clinics, enjoying their work and work culture. Autonomous work with varied tasks and room for your own ideas. Fun with a passionate team you meet regularly at team events and in Munich. Flexible working hours from Monday to Friday and remote work. Competitive salary. More information about the company at www.ocumeda.com.

About Ocumeda

Ocumeda is a teleophthalmology scale-up offering accessible eye check-ups in collaboration with opticians. We prevent vision loss and blindness through simple and quick eye check-ups. With our highly standardized teleophthalmological evaluation, we provide the best possible medical quality regardless of location. We are proud of our interdisciplinary team with the highest medical standards, working together to avoid unnecessary blindness. Meaningful work in an interdisciplinary team is important to us. We look forward to hearing from you.

How to apply

How to Apply

We appreciate your interest in Ocumeda. Please fill in the short form on the site. Should you have any difficulties uploading your files, please contact us by mail at [email protected].