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User Experience & Stakeholder Manager (all genders)

Posted on June 27, 2025 (about 13 hours ago)

Job description

About the Role

We want to make a difference – will you join us? We ensure that over 80 million people in Germany can benefit from digital healthcare. You might already know some of our products like the ePrescription or the electronic patient record (ePA). Help us shape the healthcare system of tomorrow.
Your Area of Work: Product Management
The Product Management department is responsible for the professional (further) development of our applications such as the electronic patient record (ePA), the electronic prescription (ePrescription), or digital communication solutions (KIM/TI-Messenger), as well as our technical platform services such as access and identities in healthcare. We understand the complex requirements of healthcare and bridge to the creation of user-centered, marketable, digital solutions for people in healthcare to noticeably improve the quality and efficiency of care and strengthen patient sovereignty.

Your Tasks

  • You are the central contact person for our colleagues and partners when it comes to questions about our user groups. With your open and helpful nature, you ensure smooth information flow.
  • You define a procedure for onboarding new user groups and capture their needs through interviews, surveys, workshops, and job shadowing. It is important to you to understand the wishes and requirements of users exactly and to consider them in product development.
  • You help optimally connect the user group by organizing workshops and lectures at events and fairs. Together with our communications team, you create informational materials, FAQs, and address possible challenges in the connection process.
  • With your deep insight into the processes of user groups, you help ensure that we know and consider their requirements and ways of working well.
  • You bring the insights gained into our product teams and work closely with the product managers. In our Community of Practice, you share your knowledge and promote exchange across team boundaries.
  • You maintain exchange with relevant stakeholders and facilitate valuable contacts with the target group to build a strong and sustainable connection.
  • You support the implementation and evaluation of pilot projects, for example, in the TI model regions, contributing your expertise to the success of these projects.

Your Profile

  • Degree: You have successfully completed studies or training in economics, social sciences, or health sciences.
  • Experience: You bring at least 3 years of professional experience in a comparable field and have experience with actors in healthcare or healthcare self-administration. Ideally, collaboration with various stakeholders, committees, and networks is not new to you.
  • Tool and Method Knowledge: You have practical experience in analyzing and developing requirements, concepts, and process models and combine your IT expertise optimally with your business knowledge.
  • Work Style: You are very good at organizing and coordinating, have a strong analytical and conceptual thinking ability, and communicate appropriately to the audience.
  • Personality: You want to shape and drive digitalization in healthcare with firm conviction, convince with your methodical approach, and have good technical and presentation skills. You act confidently, self-responsibly, and with team spirit.
  • Language: You have very good German and English skills in spoken and written form.
You do not meet all the requirements? No problem, apply anyway! We review every application individually and look forward to getting to know your unique skills and experiences.

What We Offer

  • Job with Meaning: We are upgrading the healthcare system – think digital health with us.
  • Perspective & Development: With us, you get a permanent contract with long-term prospects. We offer not only a secure job but also many opportunities for personal and professional development – through individual training, the "Employees train Employees" program, workshops, fairs, and conferences.
  • Agile Work Environment: We focus on cross-departmental exchange and collaboration in cross-functional teams. Learning together and enjoying work are our priorities.
  • Benefits: Besides an attractive salary, we offer you 30 days of vacation plus additional days off on December 24 and 31, health and sports offers, subsidies for public transport tickets, employee events, corporate benefits, and much more.
  • Mobile Work: Mobile work is possible within Germany, as well as up to 30 days of workation in European countries (EU, EEA, Switzerland).
  • Work-Life Balance: Balancing private life and work is important to us; therefore, you can arrange your working hours flexibly. We are flexible and accommodate your individual needs, including re-entry after parental leave – also part-time if it suits you.
We look forward to welcoming you! Diversity makes us strong! Therefore, everyone has equal opportunities with us, regardless of gender, disability, age, ethnic or religious affiliation, or re-entry after parental leave. Your contribution improves the healthcare of tomorrow! We are convinced: Respectful, appreciative, and open cooperation is the basis for successfully digitizing the healthcare system.

How to apply

How to Apply

Please visit the following link to submit your application: Apply here.