Job Description
We want to make a difference – are you in? We ensure that over 80 million people in Germany benefit from digital healthcare. You might already know some of our products, such as the ePrescriptions or the electronic patient record (ePA). Help us shape the healthcare system of tomorrow.
Your Area: Operations
The Operations department ensures the stable, available, and secure operation of the telematics infrastructure (TI) for the German healthcare system. Tasks include defining framework conditions and requirements for technical components, monitoring services, and coordinating industry partners during disruptions. Insights feed into the further development of digital products.
Your Responsibilities
- You are responsible for the proactive management of contractors, service partners, and/or product manufacturers, achieving regular optimization of the services provided through suitable measures.
- You act as a central contact person for operational issues related to the underlying contract, for technically complex inquiries about contractual obligations, especially regarding cost evaluation, as well as other legal and commercial issues.
- In the role of representative for Operations, you work in product management and function as the interface between external service providers and internal gematik departments on all contract-relevant matters.
- You evaluate the impacts of contract changes, particularly concerning risk identification, and develop practical solution approaches.
Your Profile
- Degree: You have successfully completed a technical-scientific study (preferably computer science).
- Experience: You have long-standing experience managing external service providers with large and complex IT services.
- Tool & Method Knowledge: You have experience in the setup and operation of complex IT/telecommunication services using the ITIL standard. You can prove the necessary ITIL knowledge through certification. You have solid IT knowledge, especially in network technologies.
- Work Style: You are reliable, work carefully, structured, and independently.
- Personality: As a team player, you are able to manage micro-management level tasks while maintaining an overview. In escalation management, you shine through diplomatic communication, strong communication skills, and conflict resolution abilities.
- Language: You have very good German and English skills in both spoken and written forms.
You do not meet all requirements? No problem, apply anyway! We review every application individually and look forward to learning about your unique skills and experiences.
What We Offer
- Job with meaning: We are updating the healthcare system – think digital health with us.
- Perspective & Development: You will receive a permanent contract with long-term prospects. We offer a secure workplace and various opportunities for personal and professional development through individual training, the "Employees train Employees" program, workshops, fairs, and conferences.
- Agile Work Environment: Our focus is on cross-departmental exchange and collaboration in cross-functional teams. Shared learning and joy in work are central.
- Benefits: Besides attractive salary, you get 30 days of vacation plus additional days off on December 24 and 31, health and sports offers, subsidy for the Germany ticket, employee events, corporate benefits, and much more.
- Mobile Work: Mobile work is possible within Germany, as well as up to 30-day workation in European countries (EU, EEA, Switzerland).
- Work-Life Balance: Balancing private life and work is important to us, so you can flexibly design your working hours. We are flexible and accommodate your individual needs, including re-entry after parental leave – also part-time if it suits you.
We look forward to you! Diversity makes us strong! Therefore, all people have equal chances with us, regardless of gender, disability, age, ethnic or religious background, or if you are returning after parental leave. Your contribution improves healthcare for tomorrow. We believe that respectful, appreciative, and open interaction is the basis for successfully digitalizing the healthcare system.