Job Description
We want to make a difference – are you in? We ensure that over 80 million people in Germany benefit from digital healthcare. You may already know some of our products, such as the ePrescription or the electronic patient record (ePA). Help us shape the healthcare system of tomorrow.
Your Work Area: Operations
The Operations area ensures the stable, available, and secure operation of the telematics infrastructure (TI) for the German healthcare system. Tasks include defining framework conditions and requirements for technical components, monitoring performance, and coordinating industry partners during disruptions. Insights gained flow into the further development of digital products.
Your Tasks
- You are responsible for the proactive management of contractors, service partners, and/or product manufacturers and achieve regular optimization of the delivered services through appropriate measures.
- You act as the central contact person for operational issues related to the underlying contract, technically complex inquiries regarding contractual obligations, especially concerning cost assessment, but also for other legal and commercial questions.
- In the role of representative of Operations, you work in product management and serve as an interface between external service providers and internal gematik departments on all contract-relevant matters.
- You assess the impacts of contract changes, particularly regarding risk identification, and develop practical solutions.
Your Profile
- You have successfully completed a technical-scientific degree (preferably computer science).
- Your long-standing experience in managing external service providers with large and complex IT services is proven.
- You have experience in the responsibility for the setup and operation of complex IT/telecommunication services using the ITIL standard. You can prove the necessary ITIL knowledge in certified form. You have in-depth IT knowledge, especially in network technologies.
- You are reliable, work carefully, structured, and independently.
- As a team player, you are ready to act on a micromanagement level while still being able to maintain an overview. You excel in escalation management through diplomatic communication, communication skills, and conflict resolution.
- You have very good German and English skills in spoken and written form.
You do not meet all requirements? No problem, apply anyway! We review every application individually and look forward to learning about your unique skills and experiences.
What We Offer You
- Job with meaning: We are updating the healthcare system – think digital health with us.
- Perspective & development: We offer you a permanent position with long-term prospects, a secure workplace, and diverse opportunities for personal and professional development through individual training, "employees train employees" programs, workshops, fairs, and conferences.
- Agile work environment: We focus on cross-departmental exchange and collaboration in cross-functional teams, emphasizing joint learning and enjoyment at work.
- Benefits: Besides attractive salary, you receive 30 vacation days plus additional days off on December 24 and 31, health and sports offers, subsidies for the Germany ticket, employee events, corporate benefits, and more.
- Mobile work: Mobile work is possible within Germany, as well as up to 30 days of workation in European countries (EU, EEA, Switzerland).
- Work-life balance: We value the compatibility of private life and work, so you can flexibly organize your working hours. We are flexible and accommodate your individual needs, including re-entry after parental leave – also gladly in part-time if it suits you.
We look forward to you! Diversity makes us strong! Therefore, all people have equal opportunities with us, regardless of gender, disability, age, ethnic or religious background, or if you are returning from parental leave. Your contribution improves tomorrow's healthcare! We believe that a respectful, appreciative, and open interaction is the foundation for successfully digitizing the healthcare system.