Your Tasks

• You take over the identification of anomalies and disruptions in the control center and intervene to ensure the stability and availability of the TI.
• You know what matters in the analysis and documentation of events. You document disruption processes, record disturbance reports, forward these to responsible departments/service providers (internal and external) based on defined criteria, and coordinate further troubleshooting and communication measures.
• You primarily monitor supply-relevant applications of the TI (telematics infrastructure) during and outside regular working hours and detect and escalate disruptions or other anomalies in the TI environment.
• You take on routine tasks in the operations area at gematik. You help answer general inquiries about the telematics infrastructure or forward them to the product teams of gematik if necessary and document answers to frequently asked questions.
• You communicate calmly and precisely during normal operations and escalations, always service- and customer-oriented.
• You actively contribute to building the gematik control center. Through your composed and responsible actions, you significantly help keep digital healthcare in Germany available and secure.

Your Profile

• Degree: You have completed a technical degree or have a comparable qualification.
• Experience: Ideally, you already have experience in the mentioned field of activity with a focus on monitoring and incident management.
• Tool & Method Knowledge: Confident handling of monitoring and ticket systems, structured incident handling and documentation according to ITIL standards, and service-oriented communication in normal and escalation situations.
• Work Style: You are reliable, work carefully, structured, and independently. You can quickly grasp technical contexts and dependencies and based on that assess the situation.
• Personality: You are not afraid of challenges and are motivated. You act calmly and planfully in stressful situations. Collaboration and knowledge sharing with colleagues is important to you.
• Language: You have very good German and English skills in spoken and written form.

What We Offer You

• Meaningful Job: We are updating the healthcare system – think digital health with us.
• Perspective & Development: We offer you a permanent position with long-term prospects. Not only a secure job but also diverse opportunities for personal and professional development – through individual further training, the "employees train employees" program, workshops, trade fairs, and conferences.
• Agile Work Environment: Our focus is on cross-departmental exchange and collaboration in cross-functional teams. Shared learning and the joy of work are paramount.
• Benefits: In addition to an attractive salary, we offer 30 days of vacation plus additional days off on December 24 and 31, health and sports offers, a subsidy for the Germany ticket, employee events, corporate benefits, and much more.
• Mobile Work: Mobile work within Germany is possible, as well as up to 30 days of workation in the European Union, EEA, and Switzerland.
• Work-Life Balance: The compatibility of private life and work is important to us, so you can design your working hours flexibly. We are flexible and accommodate your individual needs, including re-entry after parental leave – also gladly in part-time if it fits for you.