Customer Success Manager (all identities) for the Baden-Württemberg region
Posted on July 26, 2025 (about 12 hours ago)
What To Expect
Change healthcare – your next step into a digital future!
Have you worked in healthcare, such as in a clinic or hospital, and want to bring your experience into an exciting digital environment? Do you want to help shape the digital future of healthcare and make a real impact on patient care? If you want to actively participate in the transformation of healthcare, then we have just the right opportunity for you!
Caspar Health was founded in 2016 with a clear vision: We want to provide everyone with access to effective healthcare anytime and anywhere. We offer sustainable and recognized rehabilitation solutions via our platform and support patients with a highly qualified team of therapists, psychologists, and doctors.
We are now looking for you as a Customer Success Manager (all identities) in Baden-Württemberg! You will mainly serve clinics in the southwest of Germany and help optimize the use of our platform. Your focus will be on customer retention and building long-term relationships to ensure that our partner clinics fully leverage the potential of our digital solutions.
If you are enthusiastic about innovation, digital transformation in healthcare, and dedicated customer service, then look forward to the chance to play a crucial role in a growing company.
Sound like your next challenge? Then apply and help us shape the healthcare of tomorrow!
Your Challenges
- You take responsibility for the care of inpatient and outpatient medical facilities in the Baden-Württemberg region and beyond.
- You accompany the introduction of our platform on-site and remotely – independently and together with the entire Customer Success Manager team.
- You prepare doctors, therapists, and other professionals specifically for the introduction of Caspar – through structured training sessions and workshops, both online and on-site.
- You set clear goals together with the clinics and support them in implementing projects step by step in practice.
- You carry out marketing activities directly at our partner clinics and help make Caspar Health better known.
- You are the first point of contact for questions and problems and serve as a reliable contact person (1st level support).
- You keep all customer data up to date to ensure smooth collaboration.
Your Profile
- You bring experience from the healthcare sector – for example, as a therapist, in health economics, or in hospital management.
- You enjoy traveling (about 2–3 days a week, regionally and occasionally supra-regionally) and personally support your clinics on-site.
- You have a Class B driver's license – a company car is available to you.
- You have experience working with Excel, PowerPoint, or Google Workspace and are comfortable with digital tools.
- You have independently planned and implemented projects – keeping an overview and managing your tasks reliably.
- You present confidently, approach people openly, and communicate clearly and on equal footing.
Why Caspar Health?
- Remote-first with flexible working hours – office optional in Berlin Mitte or 90 days per year outside Germany.
- Monthly home office allowance and meal subsidy on top.
- Enough time to recover – with 30 days of vacation per year.
- High autonomy and decision-making freedom: no micromanagement – we hire experts who know what they are doing #MakeAnImpact!
- Real collaboration: no silos, no egos – after all, we all share the same vision #ValueFocus!
- Access to all Caspar offers in the area of mental and physical health #HealthyTogether!
What Makes Us as a Team
- We live diversity – diversity is not just a slogan for us but part of our daily life.
- Feedback is not a tool but part of our culture.
- We believe that technology only makes sense if it helps people.
- Our drive is purpose – but our claim is professionalism.
Want to Rethink Health?
Then we look forward to you!
Apply now and become part of Caspar Health. Together, we make a difference.
Your Contact
Your contact is Elisabeth Hegele, Talent Acquisition Specialist.
We are also interested in your earliest possible starting date and your salary expectations. If you have any further questions, please contact [email protected]. We will get back to you as soon as possible.
Our product CASPAR Health is used in the context of medical facilities, patients, doctors, and therapists. Our daily work involves handling (sensitive) personal data (e.g. health data). Therefore, we require our employees to have a strong commitment to data protection to best protect the rights of the affected persons.
Diversity And Inclusion
At Caspar Health, we strive to provide a friendly, safe, and welcoming environment for all Casparians regardless of gender, gender identity and expression, sexual orientation, all types of disabilities, physical appearance, social background, age, or religion (or lack thereof).
When applying, your experience and motivation are our focus. You decide which additional information you want to disclose (photo, marital status, religion, gender, nationality, etc.). We appreciate and treat all applications equally.
Privacy Notice
Please apply exclusively via our application link, as only then can we guarantee the protection of your data. Our privacy policy can be found here.
About Us
Caspar Health is a digital rehabilitation clinic with a vision to provide patients with access to the most effective rehabilitation treatment at any time, any place.
Medical facilities use Caspar Health to conduct therapy measures online with their patients during their hospital stay and after discharge. The combination of learning technology with in-depth medical knowledge ensures that the therapy goal is achieved sustainably.
The services are covered by numerous pension insurance companies in the fields of rehabilitation, prevention, and aftercare.
How to Apply
Your contact is Elisabeth Hegele, Talent Acquisition Specialist.
We are interested in your earliest possible starting date and salary expectations. For further questions, please contact [email protected]. We will get back to you as soon as possible.
Please apply exclusively via our application link to ensure the protection of your data. You can also apply directly on the company's website via the application link provided on LinkedIn.