About Careology:
Careology is a digital platform redefining cancer care, making it smarter, more connected, and more human. Our platform empowers patients with real-time insight, helps clinicians act confidently, and supports families through every step of the journey. Careology believes in better decisions through better information and aims to give everyone affected by cancer more control. Trusted by leading players in the UK and US healthcare sectors, Careology is transforming cancer care one decision at a time.
Role Description:
We’re looking for a high-impact, high-energy Client Success Manager to join our A-player team.
The Customer Success Manager will be responsible for ensuring customer satisfaction, utilizing analytical skills, focusing on customer retention, building relationships with clients, and providing excellent customer service on a day-to-day basis.
You’ll love this role if you're passionate about purpose-driven technology, thrive in dynamic environments, and want to shape the future of global cancer care.
What you'll be doing:
- Lead strategic partnerships: Launch new partners, nurture existing relationships, and identify growth opportunities within NHS Trusts and other healthcare organisations.
- Data-driven insight: Track usage, engagement, and clinical outcomes to demonstrate value and continuously improve our impact.
- Problem-solving mindset: Work closely with our product, clinical and technical teams to tailor and improve Careology’s offering to meet the real-world needs of our users.
- Engage, train, support: Deliver expert training to clinicians, provide best-in-class support, and become the go-to contact for our clients.
- Embed Careology into care pathways: Co-design service models with clinical teams to ensure Careology becomes a core part of cancer services.
- Voice of the client: Gather feedback and champion user needs across the business—from customer support to product development.
- Expand our reach: Work with advocacy groups and health organisations (e.g. Macmillan, UKONS) to raise awareness and build new channels for growth.
What we are looking for:
- You bring client success, partnership or account management experience; ideally in healthtech, SaaS or digital services.
- You’ve worked directly with or for the NHS, and know how to navigate complex healthcare environments
- You're comfortable with data, metrics and reporting and know how to use insight to inform strategy.
- You're a strong communicator, both written and verbal, and can confidently lead meetings, workshops and training sessions.
- You love working cross-functionally and thrive in start-up or scale-up environments.
Benefits
- 24 days holiday + bank holidays
- Your birthday off
- Private Medical Insurance (after probation)
- Hybrid working (home + central London office)
- Share options scheme (after probation)
- Pension plan
Celebrating Diversity
We encourage, support and celebrate diversity in the workplace and in all aspects of life. We are proud to be an equal opportunity employer who strives to ensure a balanced and measured approach to all aspects of employment.
We want this to be the best place you've ever worked; a fun environment where you will positively influence the culture and have the freedom and confidence to do your best work with the respect and trust of your colleagues.
Contact
Polite Recruiter Note
We currently do not wish to work with any external recruiters or agencies, please do not contact us at this stage as it will jeopardise any opportunity of working together in the future.