VoIP Technical Expert (x/f/m)
Posted on January 23, 2026 (6 minutes ago)
About Doctolib
We’re a B Corp company committed to building together the healthcare we all dream of.
More than 2,900 Doctolibers in France, Germany, Italy, and the Netherlands are helping to improve the daily lives of care teams with a new generation of technologies and services.
At the same time, Doctolib helps over 90 million patients to effectively manage their health and access optimal healthcare quickly and easily.
Job description
The Technical Services team is expert in complex technical issues encountered during:
- Technical Onboarding: the initial deployment of a product for our users (configuration, tests, troubleshooting, commissioning)
- Technical Support: when users experience a technical issue with an already deployed product (diagnosis, root cause analysis, resolution)
By joining the Technical Deployment team, you will become the technical point of reference for telephony integration topics for the Phone Assistant product (SIP, SIP Trunk, Centrex, IPBX).
Your mission
Ensure a world-class onboarding and technical support experience by managing customer relationships end-to-end on technically complex topics. You will bridge our users and our development teams, ensuring each healthcare facility can deploy and use Doctolib under the best conditions.
In your first 6 months, your success will be measured by your ability to ramp up on our technical environment, and to successfully support your first customers on deployment and technical support matters.
Your responsibilities include, but are not limited to:
Technical Onboarding of the Phone Assistant (deployment)
- Receive and qualify customer requests, coming from our internal teams (L1 Support, Sales, Account Managers) or external contacts (large customers, partners)
- Accompany and guide our contacts (customers, partners, IT departments) in configuring their telephony solution
- Diagnose blocking technical malfunctions
- Propose and implement technical solutions to complete setup, or escalate to our internal development teams or external partners
- Document the technical solution implemented
- Ensure direct follow-up with our customers until full resolution
General
- Contribute to the technical training of our internal teams
- Contribute to the continuous improvement of the team’s processes and tools
Required qualities and skills
If you do not exactly match the profile below but think this role fits your skills and needs, we encourage you to apply.
You could be the next member of our team if you:
- have strong analysis and investigation skills with an application product integrated with third-party software
- are an expert in telephony protocols (ToIP/VoIP, SIP Trunk, PABX, IPBX, Centrex)
- have knowledge of infrastructure & networks (routing, VPN)
- have programming skills (reading source code, scripting, database queries…)
- can adapt your communication to different interlocutors (technical, commercial, healthcare practitioners)
Nice-to-haves:
- Experience in an IT department within a healthcare facility
- Experience troubleshooting or resolving incidents in production systems
- Knowledge of Datadog, Elastic, or other monitoring/troubleshooting tools
- Experience with a SaaS-deployed product
Our offer
- Comprehensive complementary health insurance fully covered (100%) by Doctolib for employees and their children
- 25 days of paid leave and up to 14 RTT days per year (outside Customer Care teams)
- Free mental health and personalized coaching program with our partner Moka.care
- Flexible work policy with 10 days per year of telework possible from EU countries and the UK
- Meal vouchers worth €8.50/day (Doctolib covers €4.50)
- A comprehensive 3-month onboarding program including Doctolib Academy and various trainings (languages, soft skills, technical skills)
- Company committee subsidy for partial reimbursement of memberships to sports or leisure activities
- 50% reimbursement of public transport subscription
- An additional month of leave on top of legal parental leave through the “Parent Care” program
- For employees with disabilities or caregivers, a package including adapted telework, paid time off for medical appointments and enhanced psychological support
- Relocation assistance for international mobility
Position details
- Permanent contract (CDI)
- Full time
- Work location: Levallois-Perret or Nantes
- Start date: as soon as possible
- Compensation: fixed and variable depending on objectives (to be defined according to profile)
- This position is eligible for partial remote work (2 days/week)
At Doctolib, we are convinced we must improve health for everyone. This is reflected in our recruitment process. We evaluate applications only on qualifications and motivation, with no discrimination.
Diversity of ideas improves our product and the health of everyone. You can apply to Doctolib regardless of gender, religion, age, sexual orientation, ethnicity, or disability.
To ensure equal opportunity, please exclude personal information (for example: photos, age) from your application. If you need specific accommodations, let us know so we can adapt the recruitment process. Join us to build the healthcare we all dream of!
All information provided is processed by Doctolib for candidate management. For more details on data processing, see the link in the original job post and contact hr.dataprivacy(at)doctolib.com for questions or to exercise your rights.
How to apply
Please click the "Apply" button on this job page to submit your application through Doctolib's careers portal.
When applying, please provide an updated CV and any relevant supporting documents.
Recruitment process & required documents
The recruitment process includes: interview with a recruiter, a technical case study, presentation of the case study with two team members, an interview with the N+2 manager, and at least one reference check.
Applicants will be asked to provide a copy of their French criminal record (extrait de casier judiciaire B3) as part of the process.