Aaron is now the telephone assistant of Doctolib. The AI-based telephone assistant is part of the Doctolib solutions and completes digital reception for healthcare practices. Since 2018, the telephone assistant has been relieving medical teams across Germany by handling 3 million calls per month for 16,000 doctors, therapists, and health professionals.

The Doctolib telephone assistant answers all incoming calls, collects important information, books appointments automatically, and structures data directly in Doctolib, enabling practice teams to focus uninterruptedly on patients present on site. It offers 100% control over calls, reduces interruptions, and enhances workflow efficiency.

Key features include automatic patient recognition, direct booking in the Doctolib calendar, ability to forward urgent calls, 24/7 availability if needed, and improved patient access without waiting times.

The assistant is easy to use, provides clear and simple communication, and bundles all patient inquiries for better management. It helps reduce no-shows and prioritizes patient requests effectively.

The product is developed in collaboration with doctors and medical assistants and aims to increase practice efficiency, patient satisfaction, and revenue.

Aaron operates under Doctolib GmbH, located at Mehringdamm 51, 10961 Berlin, Germany.

For inquiries, users can contact the service team via email at [email protected].

Job openings and demo booking are available through the Doctolib websites related to the telephone assistant product:

• Product and solution details
• Waitlist and demo booking with starter offers