Aaron — AI Telephone Assistant (now part of Doctolib)

Aaron is an AI-powered telephone assistant built to handle incoming patient calls for medical practices. Launched in 2018, Aaron automates call intake, collects and structures relevant information, and books appointments directly into clinic management systems. The product aims to reduce interruptions at reception, improve patient accessibility, and free clinical staff to focus on in-person care. Aaron has been integrated into Doctolib’s suite of digital reception solutions.

What we provide

Key capabilities include:
  • Automated 24/7 call answering and routing
  • Structured transcription of patient requests into the practice webapp
  • Automatic appointment booking and prioritization to reduce no-shows
  • SMS notifications for tasks like pick-up-ready notifications (e.g., sick notes)

Impact and support

Aaron supports thousands of healthcare professionals across Germany and handles millions of calls per month, helping practices increase reachability and operational efficiency. For urgent inquiries, the original service contact was [email protected]; since the product is now part of Doctolib, organizational and legal information is managed by Doctolib GmbH in Berlin.

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