Aaron is now the phone assistant of Doctolib, a KI (AI)-based phone assistant integrated into Doctolib solutions that completes your digital reception. It has been relieving practice teams across Germany since 2018 by handling incoming calls, collecting important information, and booking appointments automatically, allowing the team to focus on patients on-site.

The phone assistant was developed in collaboration with doctors and medical assistants to provide 100% availability for patients and to relieve practice teams. It collects all patient inquiries in one place and processes them automatically within Doctolib, ensuring no patient request goes unanswered.

The KI-based phone assistant answers all incoming calls, organizes the information clearly in Doctolib, and books appointments automatically. It serves as a smart complement to increase revenue by enabling 24/7 availability and reducing no-shows.

The assistant also helps manage high call volumes, staff absences, sick leave, and holiday closures by handling patient requests efficiently, providing SMS notifications for sick notes, and playing custom absence messages.

Aaron's solution is widely used by doctors, therapists, and healthcare professionals, handling approximately 3 million calls per month for around 16,000 medical professionals.

Customer testimonials highlight increased efficiency, reduced phone disruptions, patient satisfaction, and team relief.