Aaron is an AI-based telephone assistant that has been supporting medical practice teams in Germany since 2018. It handles all incoming calls, collects important information, organizes them clearly within Doctolib's system, and automatically books appointments. This allows healthcare teams to focus uninterrupted on patients on-site.

Aaron's mission is to relieve medical practice teams from the burden of constant phone calls and waiting loops, ensuring 100% reachability for patients and optimizing practice revenue by reducing no-shows. Specifically developed with doctors and medical assistants, Aaron enhances the digital reception with smart telephone assistance, 24/7 accessibility, and individualized call handling such as absence announcements.

The assistant is designed to improve efficiency, provide a better patient experience, and support practice staff, even allowing remote work capability. Aaron is now part of Doctolib solutions, complementing the digital reception services.