Aaron is now the phone assistant of Doctolib. The AI-based phone assistant is part of the Doctolib solutions and completes the digital reception. Developed with doctors and medical assistants, it offers 100% availability for patients and relieves the practice team.

The Doctolib AI-powered phone assistant answers all incoming calls, captures important information, organizes it directly in Doctolib, and books appointments automatically. This allows the team to focus uninterrupted on patients on site. Aaron has been supporting practice teams across Germany since 2018, handling 3 million calls per month for 16,000 doctors, therapists, and healthcare professionals.

The phone assistant ensures continuous patient inquiries handling, prioritizes requests according to practice capacity, and reduces no-shows. It lowers barriers for patients, offers direct and simple access to care, and allows staff to focus fully on patient care without telephone interruptions.

Customers praise Aaron for improving processes, reducing telephone disturbances, and increasing efficiency. Doctors and medical staff report a significant relief at reception and smoother workflows thanks to Aaron's automation.