About Aaron
Aaron is now the phone assistant of Doctolib. It is an AI-based phone assistant that completes your digital reception by managing all incoming calls, collecting patient inquiries in one place, and automating appointment bookings. Developed with doctors and medical assistants, Aaron aims to relieve practice teams, ensure 100% availability for patients, and reduce disruptions.
Features and Benefits
The Doctolib phone assistant has been relieving practice teams across Germany since 2018, handling 3 million calls per month for 16,000 healthcare professionals including doctors and therapists. It offers:
- Relief from constant ringing and call waiting with automated call handling
- Smart prioritization of patient inquiries to increase practice revenue
- Direct and simple access to healthcare with no waiting times
The assistant integrates with Doctolib's platform to record information and book appointments automatically, allowing practice staff to focus on patients on-site. Special functions include SMS features for handling requests such as sick leave certificates, and an absence mode for holidays. The assistant is accessible via web app on multiple devices, including home office setups.