Senior Technical Support Engineer - Interoperability (x/f/m)
Posted on January 23, 2026 (2 minutes ago)
About Doctolib
We’re a B Corp company committed to building together the healthcare we all dream of.
More than 2,900 Doctolibers in France, Germany, Italy, and the Netherlands help improve the daily lives of care teams with a new generation of technologies and services.
At the same time, Doctolib helps over 90 million patients effectively manage their health and provides quick and easy access to optimal healthcare.
Job description
The Technical Services team is expert in handling complex technical issues encountered during:
- Technical Onboarding: initial deployment of a product for our users (configuration, tests, troubleshooting, commissioning)
- Technical Support: when users encounter a technical problem with an already deployed product (diagnosis, root cause analysis, resolution)
By joining the Interoperability Technical Support team, you will become a technical reference on integration topics:
- Hospital integrations (HL7, FHIR, etc.)
- Imaging centers & clinics (Enovacom, EDL Xplore, etc.)
- Independent practitioners’ offices (industrialized ad-hoc connectors)
Your main mission is to provide a world-class technical support experience by owning end-to-end customer relationships on technically advanced topics. You will bridge our users and our development teams, ensuring each healthcare institution can deploy and use Doctolib under the best conditions.
During your first 6 months, success will be measured by your ability to learn our technical environment, successfully support your first clients on technical support topics, and take initial monitoring shifts of the deployed connector base.
Responsibilities
Your responsibilities include, but are not limited to:
Interoperability Technical Support
- Receive and qualify support requests from internal teams (L1 Support, Sales, Account Managers) or external contacts (enterprise clients, vendors, partners)
- Lead technical investigations, analyze and identify root causes
- Provide direct solutions, or escalate to our development teams or external vendors/partners
- Maintain direct follow-up with our clients until complete resolution
- Monitor deployed connectors and interfaces (using tools such as Datadog)
- Detect, alert and resolve anomalies and incidents related to interoperability
General
- Ensure proper handover of newly deployed connectors
- Contribute to the technical training of our L1 Support teams
- Contribute to the continuous improvement of the team’s processes and tools
Required profile
Before continuing, if you don’t exactly match the profile below but believe this job fits your skills and needs, we still encourage you to apply.
You may be a fit for our team if you:
- Have strong analytical and investigation skills with an application product integrated with third-party software
- Have knowledge of hospital interoperability protocols (HL7, FHIR…)
- Have knowledge of infrastructure & networking (routing, VPN)
- Have programming skills (reading source code, scripting, database queries…)
- Can adapt your communication to different types of interlocutors (technical, commercial, clinicians)
It would be a plus if you also have:
- Experience in the IT department of a healthcare institution
- Knowledge of hospital information systems (HIS, RIS, PACS)
- Experience resolving interoperability problems or incidents
- Familiarity with Datadog, Elastic, or other monitoring/troubleshooting tools
- Experience with a SaaS-deployed product
Our offer
- A comprehensive health insurance fully paid by Doctolib for employees and their children
- 25 days of paid leave and up to 14 RTT days per year (outside Customer Care teams)
- A free mental health and personalized coaching program with our partner Moka.care
- A flexible work policy with 10 days per year of telework possible from EU countries and the UK
- Meal vouchers worth €8.50 per day, €4.50 covered by Doctolib
- A complete 3-month onboarding program including Doctolib Academy and various trainings (languages, soft skills, technical skills)
- A company committee subsidy for partial reimbursement of sports or leisure memberships
- 50% reimbursement of public transport subscription
- An additional month of leave on top of legal parental leave through the “Parent Care” program
- For employees with disabilities or who are caregivers, a package including adapted telework, paid time off for medical appointments and enhanced psychological support
- Relocation assistance for international mobility
Recruitment process
- Interview with a recruiter
- Technical case study
- Case study presentation with 2 team members
- Interview with the manager's manager (N+2)
- At least one reference check
- Submission of a copy of your criminal record excerpt (B3)
Job details
- Contract: Permanent (CDI)
- Full time
- Work location: Levallois-Perret or Nantes
- Start date: As soon as possible
- Compensation: Fixed and variable based on objectives (to be defined according to profile)
- This position is eligible for partial remote work (2 days/week)
At Doctolib, we believe we must improve health for everyone. This is reflected in our recruitment process: we evaluate applications only on qualifications and motivation, without any form of discrimination.
The more diverse the ideas, the more our product will truly improve health for everyone. You can apply to Doctolib regardless of gender, religion, age, sexual orientation, ethnicity or disability.
To ensure equal opportunity, we invite you to exclude personal information (for example: photos, age) from your applications. If you need specific accommodations, please inform us so we can adapt the recruitment process. Join us to build the healthcare we all dream of!
All information provided is processed by Doctolib for candidate management. For more details on data processing, see the privacy notice linked on the job page. Please contact hr.dataprivacy(at)doctolib.com for any questions or to exercise your rights.
How to apply
Please apply by clicking the "Apply" button on this job page. The recruitment process includes an interview with a recruiter, a technical case study, a case study presentation with two team members, an interview with the N+2, a reference check and a request for a copy of your B3 criminal record excerpt.
Data privacy / Contact
For questions about data processing or to exercise your rights, please contact hr.dataprivacy(at)doctolib.com. All application data will be processed by Doctolib for candidate management as stated on the job page.