Security Incident Coordinator (f/m/x)

Full time

At Ada, we envision a world where everyone has access to the healthcare they need. In one of the biggest challenges facing the world, we pioneered a new form of artificial intelligence, combining medical knowledge with intelligent technology to empower millions of people to better understand their health. We’re proud to support medical doctors and work with leading health systems and global non-profit organizations. We’re a diversely skilled team representing 55 nationalities, and we’re growing rapidly to achieve our global ambitions for the future of health. This is just the beginning. 


We are looking for an Incident Coordinator to join our Information Security team. You will be responsible for driving Security Incident Management processes at Ada to ensure that incident impacts are minimal, and that learning from incidents improves the overall business processes and prevents recurrence. You will work closely with many other teams at Ada, including Technology Services, Quality Engineering, Development and IT Administration teams.


  • Communicate proactively and often with relevant stakeholders during active incidents
  • Be a subject matter expert for security, privacy, and application-related incidents, in addition to overall information security processes
  • Own, develop, and maintain security incident management practices
  • Assist in the development and maintenance of the greater incident management processes (of which security incidents are one part)
  • Be hands-on with tactical actions during incidents
  • Perform incident classification and triage actions upon receiving reports of potential incidents
  • Be on-call for security incidents (occurring outside of working hours already covered by Information Security team members)
  • Follow up on incident resolutions, perform root cause analyses, manage tickets and communicate appropriately with all relevant parties, internal and external
  • Analyze vulnerabilities to business processes, company networks, cloud environments, operating systems, applications, databases, and so on
  • Identify information security risks and deficiencies, and effectively communicate these to management and other stakeholders
  • Strengthen our practices with post-incident retrospectives (learning sessions)
  • Monitor and handle security SLA compliance statuses for Ada’s partnerships
  • Manage the information security aspects of Business Continuity and Disaster Recovery processes, including periodic tabletop exercises
  • Create and maintain clear, concise, and practical documentation
  • Coordinate incident management-related training and KPIs
  • Define and implement meaningful metrics for the monitoring and improvement of incident management within the organization


  • Strong and proactive stakeholder communication skills
  • Experience and understanding of coordinating inter-departmental and/or cross-organizational responses to incidents
  • Relevant work experience as an incident responder/manager
  • Ability to review, improve and help adopt incident workflows and other related processes
  • Deep knowledge and understanding of information security and privacy management
  • Familiarity with information governance and Information Security and Data Protection standards (such as ISO 27001, GDPR, PHIPA, and HIPAA)
  • Project management skills and knowledge
  • Availability to be on-call for out-of-hours security incidents
  • Basic skills or understanding of software development and a technology background
  • Ability to understand and apply risk assessment and treatment processes
  • Strong analytical and problem-solving skills
  • Open-mindedness, hunger to learn and improve
  • Commitment to quality
  • Respect for diverse perspectives
  • Fluency in English, spoken and written

Nice to have:

  • Relevant security certifications (CISM, CISSP, HCISPP, etc.)
  • Experience with change management processes and verification of incident remediation implementations
  • Familiarity and experience working with Security Information and Event Management (SIEM) systems and/or log analysis tools


  • Join our global health mission to improve the health of billions of people around the world
  • Work in an international environment (55 nationalities) and with medical doctors & experts
  • Work with cross-functional & diverse teams of smart, purpose-driven peers
  • Work wherever you feel most comfortable – home, office, or a bit of both
  • Receive financial support to help set up your home office space 
  • Enjoy your country-specific vacation days to unplug, rest and recharge
  • Maintain a healthy work-life balance with our flexible working hours and locations
  • Keep fit with discounted Urban Sports Club or Class Pass memberships
  • Meditate your stress away with a free Headspace subscription
  • Learn German with our virtual German classes 
  • Meet and collaborate with colleagues via community days, virtual coffee chats, company parties, team celebrations

How to apply

Apply via the link below.


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Hi, we’re Ada. We’ve been working hard to improve health outcomes since 2016. Built by doctors and scientists and powered by a 10 million-strong userbase, our medical AI simplifies healthcare journeys and helps people take care of themselves.

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