Customer Operations Specialist
Posted on February 21, 2026 (3 months ago)
Who we're looking for
Zorro is looking for Customer Operations Specialist to support our members, partners, and internal teams across a wide range of support channels and issue types. This role is ideal for someone who thrives in fast-moving, ambiguous environments and enjoys solving complex problems while helping real people.
What you'll do
- Handle a high volume of inbound and outbound phone calls during peak seasons.
- Support members via live chat, email, and ticket-based workflows.
- Troubleshoot and resolve issues across insurance plans, enrollment, payments, and platform functionality.
- Assist members with insurance-related questions; licensed agents are preferred, but not required at hire.
- Support fintech-related payment issues including billing, card errors, and transaction troubleshooting.
- Identify and resolve platform issues, user errors, and technical problems across phones, laptops, and systems.
- Adapt quickly as priorities shift throughout the day and season.
Who you are
- Customer-first mindset – You care deeply about helping people and making complex topics easier to understand.
- Problem solver – You enjoy digging into issues, identifying root causes, and finding solutions.
- Adaptable and resilient – You can pivot quickly and stay calm when things are busy, unclear, or changing.
- Tech comfortable – You’re confident navigating modern tools, platforms, and systems.
- Clear communicator – You explain things simply, professionally, and with empathy.
- Reliable and accountable – You follow through and take ownership of your work.
Licensing & experience
- Active Life & Health insurance license is a strong plus.
- Prior experience in insurance, fintech, customer support, or startups is helpful but not required.
Important expectations
- This is not a traditional 9–5 role every week. During peak seasons, work continues until the work is done.
- If you need strict predictability every day, this role may not be the right fit.
- Processes are evolving — things won’t always be perfectly clean or organized.
- You’ll need to be comfortable operating in a startup environment with change and growth.
Why this role is different
This role offers hands-on exposure to insurance technology, fintech, and customer operations at scale. It is an excellent opportunity to build or solidify a CX career, gain real-world industry knowledge, and grow alongside a fast-moving startup.
How to apply
The job posting does not include explicit application instructions on this page. For open roles and application details, visit Zorro's careers page.
Careers page
Visit https://www.myzorro.co/careers to view open positions and application instructions.