Senior Manager, Client Implementation
Posted on September 02, 2025 (22 days ago)
Waltz Health is a Chicago-based technology startup leading a new way forward for prescription care by rethinking the pharmaceutical supply chain, introducing AI-driven marketplaces to reduce costs, and new consumer tools to guide care decisions.
Waltz Health Values
- Integrity: Committed to protecting clinical care value with honesty and truthfulness.
- Inclusion: Advocates for a smarter system embracing diverse perspectives.
- Access: Focused on breaking barriers to provide the right prescription care at the right cost.
- Accountability: Ownership of work quality and outcomes to deliver best-in-class experience.
- Progress: Innovating to move healthcare forward.
Job Description
Waltz Health is seeking a Senior Manager, Client Implementation to lead product rollouts across Waltz Health product lines and client types. This role involves acting as the client point of contact for implementations, coordinating with clients and internal teams for timely product launches, driving program decisions, and handling post-launch escalations and optimization requests.
Reporting to the Director of Client Operations, this role partners with analytics, marketing, product, and technology teams. It requires strong project management, communication, and client engagement skills.
Primary responsibilities:
- Own client implementations end to end, develop plans, track progress, and coordinate launch activities.
- Manage client and internal teams to achieve milestones promptly, applying creative problem solving.
- Understand client goals to tailor implementations accordingly.
- Report key metrics post-launch and address escalations.
First 90 days focus:
- Learn Waltz Health products, clients, and implementation methods.
- Take increasing responsibility over implementations.
- Build client trust and maximize value delivery.
Success factors:
- Positive attitude and teamwork.
- Superior organization and adaptability to change.
- Highly motivated, self-directed, resourceful.
- Pride in individual and group results.
- Consumer-first, passionate, and delivering simple experiences.
- Willingness to travel up to 20% across US client sites.
Required experience:
- 4+ years of implementation/project management experience, preferably client-facing.
- Experience in SaaS/technology integration projects.
- Ability to work hands-on in a fast-paced environment.
- Self-directed problem solver with process improvement skills.
- Experience or ability to learn quickly about PBM or Health plan industries.
- Data analysis and reporting experience.
- Excellent verbal and written communication, detail-oriented.
- Proficient in Microsoft Excel, PowerPoint, and Word.
Preferred experience:
- Experience interfacing with client teams.
- Experience in startups, pharmacy, health plans, or PBM.
Qualifications:
- Bachelor's degree required.
- Master's in business or healthcare administration a plus.
Pay Range: $100k - $149k annual salary.
To apply for this position, please visit the official Waltz Health job page at Greenhouse at https://job-boards.greenhouse.io/waltzhealth/jobs/5448124004 and submit your application through their platform.