Patient Care Coordinator - Entry Level
Posted on December 01, 2025 (about 5 hours ago)
Job Description
Waltz Health is seeking a compassionate and highly organized Patient Care Coordinator to join our Bolero Specialty Pharmacy team. This role is essential for providing excellent patient support, ensuring that individuals with complex medical conditions receive the guidance and resources they need to successfully manage their medications. You will be the primary point of contact for patients, healthcare providers, and insurance companies, facilitating clear communication and coordination of services. This position offers the opportunity to make a direct impact on patient care while helping patients navigate the complexities of their medication therapies.
In this role, you will report to the Pharmacist, to support patients throughout their treatment journey. You will be responsible for verifying patient information and assisting with medication orders. You will also be responsible for handling patient inquiries and collaborate with internal and external pharmacy teams to ensure patients receive the highest level of support and care.
Responsibilities
You will primarily focus on the following responsibilities:
- Answering inbound and making outbound calls to customers in a professional manner.
- Address patient inquiries, providing accurate information and directing calls to the appropriate departments when necessary.
- Offer resources to patients for additional support (financial assistance, emotional support, etc.) through relevant programs and third-party vendors.
- Work with patients, prescribers, and insurance companies to facilitate the timely and efficient approval and delivery of medications.
- Coordinate with healthcare providers and partner pharmacies to ensure smooth transitions in care.
- Maintain accurate records to track and document patient interactions.
- Ensure all patient information is handled confidentially and in compliance with HIPAA regulations.
- Provide technical support for any pharmacy-related inquiries, including navigating patient portals or troubleshooting.
- Work closely with pharmacy staff, clinical teams, and external partners to resolve patient issues and improve overall patient care and satisfaction.
- Participate in team meetings to provide feedback, suggest improvements, and stay informed about new programs and policies.
Qualifications
You will be successful at Waltz Health because you:
- Strong communication skills, both verbal and written, with an emphasis on empathy and active listening.
- Excellent organizational skills and attention to detail.
- The ability to handle multiple tasks simultaneously while maintaining a high level of accuracy and efficiency.
- The ability to work independently and as part of a collaborative team.
- A commitment to patient care, confidentiality, and professionalism in all interactions.
- Compassion and a patient-focused approach to care.
- Strong problem-solving abilities and a proactive attitude in addressing patient and operational issues.
- Adaptability to a fast-paced, dynamic environment.
- A positive and professional demeanor in all interactions.
Additionally, you have the following experiences:
- Required:
- Excellent phone etiquette
- Proficient with MS Excel, Word, and Outlook
- Ability to work scheduled hours, shifts may vary based on department needs
- Preferred:
- Working in a pharmacy environment
- Experience working for start-up company, pharmacy, and/or PBM
Company Values
- Integrity: Committed to protecting clinical care value across pharmaceutical system, truthful and honest with partners.
- Inclusion: Advocates for change that benefits all, embracing differences and unique perspectives.
- Access: Focused on breaking down barriers for choice in healthcare and right prescription care at right cost.
- Accountability: Takes ownership of quality work and outcomes, delivering best-in-class partner experience.
- Progress: Believes in moving healthcare forward, innovating better ways of pharmaceutical care delivery.
Pay Range
$0k - $55k annual salary
How to Apply
Click the "Apply" button on the job page to submit your application through the Greenhouse system. Please provide all required information and attach your resume/CV and cover letter if applicable.