About voize
voize is revolutionizing care documentation with AI: Care workers simply speak their notes into their smartphone, and our AI automatically generates structured documentation entries. This saves each care professional an average of 39 minutes per day, time they can spend on people instead of paperwork.
voize is Y Combinator-funded, used in over 600 care facilities, and has grown 100% in the last 90 days. Customers save over 3.5 million hours annually, making a real impact in healthcare.
With proprietary voize AI, they are transforming not only the care sector but have the potential to revolutionize multiple industries.
Your Mission
As Head of Customer Success & Support, your mission is to ensure meaningful, positive experiences for customers, focusing on long-term relationships and a customer-first strategy to help them unlock full potential of voize.
You will create a culture of success and collaboration ensuring voize delivers not just a product but an empowering experience.
Your Daily Business
- Lead and scale the Customer Success team, nurturing a high-performing, customer-centric team focused on outstanding experiences
- Drive customer success and adoption through a data-driven approach to understand customer needs and enhance their overall experience
- Create a customer-centric strategy to ensure smooth customer journey and long-term satisfaction
- Develop customer health scoring systems to anticipate needs, identify risks, and seize opportunities
- Be the voice of the customer to influence product development
- Foster continuous improvement working closely with leadership and cross-functional teams
Your Skillset
- Substantial leadership experience in B2B SaaS Customer Success, ideally with workflow-heavy products and enterprise customers
- Experience building customer-first teams focusing on full customer lifecycle and high-impact relationships
- Proven track record in driving customer success using data, feedback, and strategies to increase satisfaction, loyalty, and retention
- Strong analytical and strategic mindset to track success and turn insights into action
- Exceptional collaboration skills to work across Product, Sales, and Engineering to keep customer needs forefront
- Experience mentoring and developing teams
- Fluent in German and proficient in English (C1)
- Hybrid office life with presence in Berlin 2 days a week
Our Success Mindset
- Customer-first mindset making every interaction exceptional
- Data-driven and strategic using insights to guide decisions and build scalable solutions
- Value open communication and collaboration to share customer feedback across the company
- Thrive in a fast-moving startup environment taking ownership and making hands-on impact
Benefits and Growth
- Co-creator of success with virtual stock options
- Office in Berlin with remote work options
- Flexible working hours
- Access to learning platforms like Blinkist, Audible, and more
- Regular work weeks and team events
- Fast-growing startup with rapid personal growth opportunities
- Real impact helping reduce workload for healthcare professionals
- Free Germany Ticket and Urban Sports Club membership
- 30 days of vacation plus birthday off
How to Apply