Customer Support - Technical Support for the Una App
Posted on September 24, 2025 (about 2 hours ago)
We are Una Health, a company with a clear mission: to tackle the growing challenge of metabolic diseases. We develop the first medically certified digital therapy (DiGA) that sustainably improves metabolic disorders through individualized nutritional therapy and the use of biosensor technology (CGM).
Supported by renowned investors such as Food Labs, Plug and Play, and DART Labs, as well as the founders of mySugr/9amHealth and Ada Health, we are in an extremely exciting growth phase. You will join us at a crucial phase and have the extraordinary opportunity to shape the success and sales strategy of Una from the very beginning.
Responsibilities
You play a central role in ensuring that our users can successfully use the Una App and have a positive experience using it. Specifically, this means:
- You are the first point of contact for customers with technical questions and problems related to program use
- You answer calls, emails, and support requests with patience, empathy, and a clear focus on the individual needs of our users.
- You find pragmatic, solution-oriented approaches and guide our customers step by step, even if they have little technical experience.
- You document inquiries and forward recurring issues structurally to our product and tech team.
- You proactively work to improve support processes and expand our internal knowledge base.
- You bring positive energy, motivation, and a hands-on mentality to the team.
Qualifications
If you think this role fits you but don't meet every single requirement – please apply anyway. We look forward to getting to know you!
Qualifications & Experience
- Experience in customer support, technical support, or a comparable role
- Confident handling of digital tools (helpdesk systems, CRM, etc.)
- Understanding of basic technical processes (e.g., app login, app navigation, troubleshooting)
Languages
- German at native level (or equivalent), as you will work daily with German-speaking customers
- English skills are a plus, as our team is international
Skills & Personality
- Very good communication skills, empathetic and patient – you can explain even complex things simply
- Solution-oriented, structured, and hands-on
- Positive energy, motivation, and joy in helping others
- Proactive working style and willingness to take responsibility
Benefits
- The opportunity to make a real contribution to solving one of the biggest health challenges worldwide
- Fully remote – or optionally in the office in the heart of Berlin
- Competitive salary with the prospect of permanent employment and equity
- Healthy work-life balance and flexible working hours
- An international team with backgrounds in medicine, product management, tech, and consulting
- An inspiring network of founders and investors
Are you interested in helping us reshape digital health and supporting people in achieving their health goals? Then we look forward to your application!
👉 Would you like to help us reshape digital health and support people in achieving their health goals? Then we look forward to your application!
You can apply by clicking the "Jetzt bewerben" (Apply Now) button on the job posting page.
Contact Person
Alina Villavicencio
Recruiting Team
Recruiting Team