Customer Support - Technical Support for the Una App
Posted on August 25, 2025 (about 10 hours ago)
We are Una Health, a company with a clear mission: to tackle the growing challenge of metabolic diseases. We develop the first medically certified digital therapy (DiGA) that sustainably improves metabolic disorders through individualized nutritional therapy and the use of biosensor technology (CGM).
Supported by renowned investors such as Food Labs, Plug and Play and DART Labs as well as the founders of mySugr/9amHealth and Ada Health, we are in an extremely exciting growth phase. You will join us at a crucial stage and have the exceptional opportunity to help shape the success and sales strategy of Una from the beginning.
Responsibilities
You play a central role in ensuring that our users can successfully use the Una App and have a positive experience using the Una App. Specifically, this means:
- You are the first point of contact for customers with technical questions and problems related to program use
- You answer calls, emails and support inquiries with patience, empathy and a clear focus on the individual needs of our users.
- You find pragmatic, solution-oriented approaches and accompany our customers step by step, even if they have little technical experience.
- You document inquiries and systematically forward recurring topics to our product and tech team.
- You work proactively to improve support processes and expand our internal knowledge base.
- You bring positive energy, motivation and a "hands-on" mentality to the team.
Qualifications
If you think the role suits you but don't meet every single requirement - please get in touch anyway. We look forward to meeting you!
Qualifications & Experience
- Experience in customer support, technical support or a comparable role
- Confident in handling digital tools (helpdesk systems, CRM, etc.)
- Understanding of basic technical processes (e.g. app login, app navigation, troubleshooting)
Languages
- German at native level (or equivalent), as you will be working daily with German-speaking customers
- English skills are a plus as our team is international
Skills & Personality
- Excellent communication skills, empathetic and patient - you can explain complex things simply
- Solution-oriented, structured and hands-on
- Positive energy, motivation and joy in helping others
- Proactive working style and willingness to take responsibility
Benefits
Strong opportunity to contribute to solving one of the world's biggest health challenges
Fully remote - or optionally in the office in the heart of Berlin
Competitive salary with prospects for permanent employment and equity
Healthy work-life balance and flexible working hours
International team with backgrounds in medicine, product management, tech and consulting
Inspiring network of founders and investors
We welcome your application to help reshape digital health and support people in achieving their health goals!
If you want to help us reshape digital health and support people in achieving their health goals, we look forward to your application!
You can apply directly on the job platform join.com by clicking the "Jetzt bewerben" (Apply now) button.