Customer Success Manager
Posted on July 26, 2025 (about 12 hours ago)
About Una Health
We are Una, a company on a clear mission: to tackle the growing challenge of metabolic diseases.
We combine the latest medical research, data science, biosensor technology, and human-centered design to enable sustainable behavioral changes and improve health outcomes. We are developing the first medically certified digital therapy that sustainably solves metabolic disorders through precision nutrition.
We are supported by renowned investors such as Food Labs, Plug and Play, and DART Labs, as well as the founders of mySugr/9amHealth and Ada Health.
We are a fast-growing, remote-first team. You will join us at an extremely exciting phase as we bring our solution to market. You have the opportunity to shape the direction of the company from the very beginning.
Responsibilities
We are looking for a highly motivated and committed sales professional for a full-time position (40 hours per week). This position is ideal for young, motivated individuals who want to acquire knowledge and contribute to the development of digital medicine. The position is commission-based and offers you an exciting opportunity to earn bonuses through your success and increase your income!
- From the first telephone contact, you accompany users through the steps to access the Una program, enabling them to take control of their diabetes.
- You keep your sales goals in mind and are motivated to regularly exceed them.
- You advise patients on content and technical questions regarding our digital therapy with the goal of facilitating their access to the program.
- You collect feedback and motivate users to continue using our program to further improve their health.
- You manage your pipeline, including data maintenance and CRM system cleanliness.
- You work closely with your team as well as other related departments (Commercial, Marketing, Product, etc.).
Qualifications
- Excellent written and verbal communication skills.
- Native German and fluent English.
- Highly motivated and positive attitude.
- Diligent and willing to take initiative 100% describes you.
- Flexible, adaptable, and ready for changes that come with working in a startup.
- You complete your tasks in a structured manner and have an eye for details.
- You have a pronounced technical affinity.
- You are eager to develop further and deepen your knowledge and skills.
Benefits
Strong opportunity to address one of the world's biggest health problems.
Attractive salary package with a very appealing commission structure.
Fully remote work environment.
Healthy work-life balance and flexible working hours.
Personal growth and training budget.
International team.
A network of inspiring colleagues within the Atlantic Labs network.
Additional Information
Research shows there is a trust gap between different groups (e.g., gender, age, ethnicity) which leads some to apply if they meet 60% of the criteria, while others only apply if they meet all points. If you believe you have what it takes but do not necessarily meet every point in the job description, please feel free to contact us. We would be happy to talk to you and see if you are a good fit.
How to Apply
You can apply directly via the job post page by clicking the "Jetzt bewerben" (Apply Now) button and submitting your application through the provided form.
Contact Person
Ibrahim Avdušinović, Team Lead D2C Sales