Customer Success Manager

Posted on August 25, 2025 (about 10 hours ago)

We are Una, a company with a clear mission: to address the growing challenge of metabolic diseases.

We combine the latest medical research, data science, biosensor technology and human-centered design to enable sustainable behavioral change and improve health outcomes. We are developing the first medically certified digital therapy to sustainably solve metabolic disorders through precision nutrition.

We are supported by renowned investors such as Food Labs, Plug and Play, and DART Labs as well as the founders of mySugr/9amHealth and Ada Health.

We are a fast-growing, remote-first team. You join us at an extremely exciting phase as we bring our solution to market. You have the opportunity to shape the direction of the company from the start.

Responsibilities

We are looking for a highly motivated and dedicated salesperson in full-time (40 hours per week). This position is ideal for young, motivated people who want to acquire knowledge and contribute to the development of digital medicine. The position is commission-based and offers the exciting opportunity to earn bonuses through your success and improve your income!

From the first telephone contact, you accompany users through the steps to access the Una program and thus enable them to take control of their diabetes
You always keep your sales targets in mind and are motivated to regularly exceed them
You advise patients on substantive and technical questions about our digital therapy, with the goal of facilitating their access to the program
You collect feedback and motivate users to continue using our program to further improve their health
You take care of your pipeline, including maintaining the data and cleanliness of the CRM system
You work closely with your team but also with other related departments (Commercial, Marketing, Product, etc.)

Qualifications

Excellent written and oral communication skills
Native German speaker and fluent English
Highly motivated and positive attitude
Diligence and willingness to take matters into your own hands describe you 100%
You are flexible, adaptable, and open to changes that come with work in a startup
You perform your tasks in a structured manner and have a good eye for detail
You have a pronounced technical affinity
You want to develop further and deepen your knowledge and skills

Benefits

💪 The chance to tackle one of the world's biggest health problems

💰 An attractive salary package with a very tempting commission structure

🏡 Fully remote work environment

🤸 Healthy work-life balance and flexible working hours

👩‍🏫 Personal growth and training budget

🗺️ An international team

🤝 A network of inspiring colleagues within the Atlantic Labs network

Research results show that there is a trust gap between different groups (e.g., gender, age, ethnic background) that leads some to apply when they meet 60% of the criteria, while others only apply when they meet all points. If you believe you have what it takes but do not necessarily meet every single point of the job description, please feel free to contact us anyway. We would be happy to talk to you and see if you are a good fit for us.