Customer Support - Technical Support for the Una App
Posted on September 24, 2025 (about 2 hours ago)
We are Una Health, a company with a clear mission: to tackle the growing challenge of metabolic diseases. We develop the first medically certified digital therapy (DiGA) that sustainably improves metabolic disorders through individualized nutritional therapy and the use of biosensor technology (CGM).
Supported by renowned investors such as Food Labs, Plug and Play, and DART Labs, as well as the founders of mySugr/9amHealth and Ada Health, we are in an extremely exciting growth phase. You join us at a crucial phase and have the exceptional opportunity to shape the success and sales strategy of Una from the start.
Responsibilities
You play a central role in ensuring that our users can successfully use the Una App and have a positive experience with it. Specifically, this means:
- You are the first point of contact for customers with technical questions and problems related to program usage.
- You answer calls, emails, and support requests with patience, empathy, and a clear focus on the individual needs of our users.
- You find pragmatic, solution-oriented approaches and guide our customers step by step, even if they have little technical experience.
- You document inquiries and forward recurring issues in a structured manner to our product and tech team.
- You proactively work on improving support processes and expanding our internal knowledge base.
- You bring positive energy, motivation, and a hands-on mentality to the team.
Qualification
If you think the role suits you but do not meet every single requirement - still apply. We look forward to meeting you!
Qualifications & Experience
- Experience in customer support, technical support or a comparable role
- Proficient in using digital tools (helpdesk systems, CRM, etc.)
- Understanding of basic technical processes (e.g., app login, app navigation, troubleshooting)
Languages
- German at native level (or equivalent) as you will be working daily with German-speaking customers
- English skills are a plus as our team is international
Skills & Personality
- Very good communication skills, empathetic and patient - you can also explain complex things simply
- Solution-oriented, structured and hands-on
- Positive energy, motivation and joy in helping others
- Proactive working style and willingness to take responsibility
Benefits
Strong opportunity to contribute to solving one of the world's biggest health challenges
Fully remote or optionally in an office in the heart of Berlin
Competitive salary with prospects for permanent employment and equity
Healthy work-life balance and flexible working hours
International team with backgrounds in medicine, product management, tech, and consulting
Inspiring network of founders and investors
Want to help reshape digital health and support people in achieving their health goals? We look forward to your application!
If you want to help reshape digital health and support people in achieving their health goals together with us, we look forward to your application!
Apply now via the application button on the job page.