Customer Success Manager (m,w,d)
Posted on July 26, 2025 (about 16 hours ago)
About Una Health
We are Una, a company with a clear mission: to tackle the growing challenge of metabolic diseases.
We combine the latest medical research, data science, biosensor technology, and human-centered design to enable sustainable behavior changes and improve health outcomes. We are developing the first medically certified digital therapy that sustainably solves metabolic disorders through precision nutrition.
We are supported by renowned investors such as Food Labs, Plug and Play, and DART Labs, as well as the founders of mySugr/9amHealth and Ada Health.
We are a fast-growing, remote-first team. You will join us at an extremely exciting phase as we bring our solution to market. You will have the opportunity to shape the company's direction from the beginning.
Responsibilities
We are looking for a highly motivated and committed salesperson to join us full-time (40 hours per week). This position is ideal for young, motivated individuals who want to acquire knowledge and contribute to the development of digital medicine. The role is commission-based and offers the exciting opportunity to earn bonuses through your success and improve your income!
- Accompany users from the first telephone contact through the steps to access the Una program, enabling them to take control of their diabetes.
- Keep your sales targets in view and be motivated to regularly exceed them.
- Advise patients on content and technical questions about our digital therapy, aiming to facilitate their access to the program.
- Collect feedback and motivate users to continue using our program to further improve their health.
- Manage your pipeline, including data maintenance and CRM system cleanliness.
- Work closely with your team as well as other related departments (Commercial, Marketing, Product, etc.).
Qualifications
- Excellent written and verbal communication skills.
- Native German and fluent English.
- Highly motivated and positive attitude.
- Diligence and willingness to take matters into your own hands describe you 100%.
- Flexible, adaptable, and ready for changes that come with working in a start-up.
- Perform tasks in a structured manner with a good eye for detail.
- Strong technical affinity.
- Eager to develop further and deepen your knowledge and skills.
Benefits
Strong chance to tackle one of the world's biggest health problems.
Attractive salary package with a very enticing commission structure.
Fully remote working environment.
Healthy work-life balance and flexible working hours.
Personal growth and training budget.
International team.
A network of inspiring colleagues within the Atlantic Labs network.
Research shows that there is a confidence gap between different groups (e.g., gender, age, ethnicity) that causes some to apply when they meet 60% of the criteria, while others only apply if they meet all points. If you believe you have what it takes but do not necessarily meet every single point of the job description, feel free to get in touch. We would be happy to talk with you and see if you fit well with us.
How to Apply
You can apply for this position directly via the platform where you found this job post. Use the "Jetzt bewerben" (Apply Now) button to submit your application.
If you have questions, you can contact Ibrahim Avdušinović, Team Lead D2C Sales, whose contact details are available on the job page.