Senior Technical Integration and Onboarding Manager

Key Responsibilities

• Serve as the primary point of contact for company customers in your book of business during the onboarding and implementation phase, providing effective day-to-day project management.
• Plan, lead, and execute complex, cross-functional implementations for new product deployment, including serving as the technical SME on implementation projects, particularly those involving healthcare integrations (e.g. EMR, telehealth platform).
• Be a subject matter expert in company’s product, clearly representing capabilities to customers, ranging from executives to end-users.
• Diagnose, troubleshoot, and resolve software and hardware issues in collaboration with internal teams and customers.
• Monitor, gather, and analyze data from various products and 3rd party systems to accelerate adoption and achieve customer and company goals.
• Drive efficient onboarding and subsequent initiatives to completion by reaching identified success metrics.
• Cultivate strong relationships with customers, identifying opportunities for expansion and enterprise-wide adoption.
• Represent the voice of the customer, championing feedback and insights into product enhancements and improvements for the Product and Engineering teams.
• Travel nationwide to customer sites as required.

Requirements

• Bachelor’s degree in Engineering
• Minimum of 4 years in healthcare technology or technical consulting
• Technical knowledge as it relates to consumer healthcare products, mobile applications, IT/networking and cloud system concepts, including API web service-based integrations
• Experience with implementing or supporting EMR products is an advantage