About Twin Health

Opportunity

Responsibilities

• Review medical history, lab results, and medications of members.
• Follow intake protocols and clinical assessment decision trees.
• Use resources like enrollment dashboards and process trackers.
• Collaborate with cross-functional intake teams to support enrollment.
• Demonstrate clinical assessment and triage expertise with a positive approach.
• Use problem solving and teamwork to meet daily goals.

Cross-functional coordination

• Provide initial clinical review and escalate to provider if needed.
• Collaborate with nurses, coaches, providers, and operations teams.
• Use sound nursing judgment in coordinating complex tasks and communications.
• Support communication within care and intake teams including leaders.
• Respond timely and provide feedback on member care.

Maintenance of Quality Care

• Serve as a role model in patient care, leadership, and professionalism.
• Act as a clinical resource for enrollment coordination and care standards.
• Follow Standard Operating Procedures strictly.
• Triage member alerts and inquiries with nursing processes.
• Contribute to clinical care improvements for cost-effectiveness and quality.
• Participate in ongoing education and performance improvements.

Management of Resources

• Find and implement efficient work approaches.
• Document and update clinical notes and communications.
• Use tools like text expanders, data trackers, and platforms effectively.
• Maintain accurate records and confidentiality according to laws and policies.
• Perform additional duties as assigned.

Qualifications

• Active and unencumbered compact RN license, additional licenses preferred.
• Minimum 4 years nursing experience in diverse healthcare settings (hospitals, ambulatory care, case management, etc).
• Preferred experience in triage/intake, care management, value-based care, population health, or care coordination.
• Bachelor or Master of Science in Nursing from accredited school.
• Skill in motivational interviewing and behavior change.
• Comfortable with technology and using data in care.
• Ability to manage large caseloads and work in fast environments.
• Proficient in multitasking across internet, documentation systems, and business tools.
• Adaptable to ambiguity and change, experience in high-growth settings.
• Professional telephone and video communication skills.
• Self-motivated, results-focused, detail-oriented, organized.
• Excellent time management and prioritization skills.
• Passion for transforming lives by improving chronic metabolic diseases.
• Bilingual in Spanish preferred.

Compensation and benefits