Director, Client Onboarding & Operations
Posted on November 23, 2025 (26 minutes ago)
About Twin Health
Twin Health empowers people to improve and prevent chronic metabolic diseases like type 2 diabetes and obesity using AI Digital Twin technology focused exclusively on metabolic health. It builds a dynamic metabolic model of each person based on extensive data from CGMs, smartwatches, and meal logs, guiding clinical care teams to help members lower A1C, lose weight, reduce medications, and live healthier lives.
The team is passionate and united by the mission to improve metabolic health and happiness in a supportive, collaborative environment. Twin Health has been recognized for innovation and culture, raising over $100 million recently and scaling rapidly across the U.S. and globally.
Opportunity
The Director, Partner Onboarding & Operations role is for a self-starter energized by working with customers and building strong relationships externally and internally to drive exceptional outcomes. This role owns the full onboarding and deployment of Twin programs end-to-end. Strong problem-solving, analytical, verbal and written communication skills are essential, tailored to audience and situation in a fast-paced environment.
Working within a complex clinical delivery model in a high-growth setting, the Director must adeptly navigate ambiguity while managing internal and external teams with detail, organization, and structure, ensuring on-time delivery and exceeding customer expectations. This role is critical for continuous improvement, optimization, and scaling of the onboarding process.
Ideal candidates are highly organized, customer-focused, resourceful doers who thrive in ambiguity and collaboration.
Responsibilities
Drive Partner Value
- Build and maintain strong relationships with key stakeholders, executives and C-suite across large enterprise partners.
- Develop a fluent understanding of Twin Health programs, onboarding, growth marketing, and clinical operations.
- Successfully onboard Twin programs end-to-end for a portfolio of customers including self-insured employers, health plans, and health systems.
- Lead discovery sessions to understand customer culture, priorities, and goals to design tailored solutions.
- Provide consultative recommendations to boost member engagement, program results, and partner satisfaction.
- Perform and lead setup, configuration, and testing of customer instances to ensure proper functionality.
- Coordinate internal resources and third parties/vendors for flawless project execution.
- Train customers on Twin programs to increase awareness and enrollment.
- Analyze pre and post launch customer data to provide actionable insights for teams and customers.
Deliver Project Management Excellence
- Manage multiple complex projects simultaneously - set expectations, manage project plans, and coordinate cross-functional teams to ensure timely launch readiness.
- Manage customer stakeholders including leading meetings, expectation setting, building alignment, risk and escalation management.
- Collaborate with technical partners to operationalize data access, eligibility file management, file transfer and validation, and issue resolution.
- Prepare and participate in partner events.
- Create slide presentations and reports offering actionable insights post launch.
- Manage project expectations via meetings, status reports, and strong relationships.
- Develop standard onboarding work, templates, playbooks for continual improvement and best practices.
Lead Cross-functionally
- Manage partner issues and mobilize internal teams for resolution including Partner Experience, Integration, Clinical Delivery, Product, Member Operations and Business Development.
- Collaborate across Clinical Delivery, Product, Marketing, Engineering, Billing Operations, and Executive teams to incorporate partner/market feedback.
- Partner with Member Marketing on pre-launch promotional strategies and toolkits to increase engagement and satisfaction.
- Recommend process improvements for efficiency and effectiveness.
- Serve as an internal SME to ensure onboarding lifecycle efficiency and consistency.
- Align and manage downstream customer communication with cross-functional teams.
- Perform additional duties as assigned.
Qualifications
- 10+ years onboarding and customer-facing experience.
- 10+ years health tech client onboarding and project management experience at senior manager level or higher.
- Experience with health benefits, health and wellness, health plans or systems.
- Strong communication skills across client organizations engaging senior executives and execution teams.
- Exceptional project management skills with organizational strength, attention to detail, and ability to balance planning and execution.
- Ability to manage conflicting priorities in a fast-paced, time-constrained environment.
- Proficiency in Google applications and project management tools (InspirePlanner, Monday.com, MS Project).
- Experience working with technical/data partners on data exchange, file specs, encryption, transmission, and testing.
- US work authorization required; no visa sponsorship provided.
Compensation and Benefits
The salary range is $180,000 to $195,000 annually.
Twin Health offers competitive compensation aligned with leading tech companies, a remote global team, equity opportunities, unlimited vacation (manager approval required), paid parental leave, employer-sponsored healthcare/dental/vision for employees and 80% family coverage, health savings and flexible spending accounts, and a 401k retirement savings plan.
How to Apply
Interested candidates can apply through the job board page by submitting their application online. The application includes fields for personal information, resume/CV upload, cover letter attachment, and responses to voluntary self-identification surveys. Applicants must be authorized to work in the U.S. as visa sponsorship is not available.