Customer Success Associate - Technical Support (Field work)
Posted on October 24, 2025 (about 5 hours ago)
Company Overview
Twin Health empowers people to improve and prevent chronic metabolic diseases like type 2 diabetes and obesity by using AI Digital Twin technology exclusively for metabolic health. Each person's metabolism is modeled dynamically with data from CGMs, smartwatches, and meal logs, providing a personal path to better health. Members have improved their A1C, lost weight, reduced or eliminated medications, and enhanced their quality of life.
Working Environment
The team is passionate and united by a shared purpose to improve metabolic health and happiness. The company fosters a supportive and collaborative work culture and has received awards for innovation and workplace culture. Twin Health is rapidly scaling with significant funding and backing by major venture firms.
Functional Unit and Location
Operations department, located in Hyderabad. The role is field work based.
Key Responsibilities
- Assist patients with fixing CGM patches, pairing sensors, and setting up devices.
- Identify and resolve technical issues, escalating complex cases when needed.
- Provide basic troubleshooting tips and best practices for device maintenance.
- Maintain patient interaction records and documentation.
- Deliver empathetic and efficient support to enhance user experience.
- Support business operations including events, lead generation, and inventory management as needed.
Skills & Requirements
- B.Sc. or Diploma in Computer Science or relevant technical degree.
- Minimum 1 year experience in customer technical support.
- Prior customer service or technical support experience.
- Strong communication skills to convey complex technical information clearly.
- Analytical problem-solving skills with a patient-centric approach to troubleshooting and resolution.
- Proficiency in virtual communication tools like video conferencing, messaging apps, and remote support tools.
- Capability to work independently and collaboratively in virtual and physical environments, showing reliability and professionalism.
- Work location and language requirements: Hyderabad; English, Telugu, and Hindi mandatory.
How to Apply
Apply via the application form on the job page by submitting your first name, last name, email, phone details, and resume/CV. Required fields are marked with an asterisk (*).