Customer Success Associate (Field work)
Posted on November 23, 2025 (7 minutes ago)
About Twin Health
Twin Health empowers people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new standard of care. Twin Health uses AI Digital Twin technology exclusively toward metabolic health.
They build a dynamic model of each person’s metabolism using data from CGMs, smartwatches, and meal logs to guide members to better health. Members have lowered their A1C, lost weight, and reduced or eliminated medications, living healthier lives.
The team is passionate, talented, and united to improve metabolic health and happiness while fostering a supportive work environment. Twin Health has been recognized for innovation and culture, including awards and funding successes.
Key Responsibilities
Assist patients in fixing CGM patches, pairing sensors, and setting up devices.
Identify and resolve technical issues, escalating complex cases when necessary.
Provide basic troubleshooting tips and best practices for device maintenance.
Maintain patient interaction records and necessary documentation.
Deliver empathetic and efficient support to enhance the user experience.
Support business operations including events, lead generation, and inventory management as needed.
Skills & Requirements
- B.Sc. or Diploma in Computer Science or relevant technical degree.
- Minimum 1 year in customer technical support.
- Experience in customer service or technical support role.
- Strong communication skills to convey technical information clearly.
- Strong analytical skills with a patient-centric approach to issue resolution.
- Proficiency in virtual communication tools such as video conferencing and messaging apps.
- Ability to work independently and collaboratively in both virtual and physical environments with reliability and professionalism.
- Languages: English, Telugu, and Hindi (mandatory).
How to Apply
Use the apply button on the job page to submit your application with the required information including resume.