Certified Medical Assistant: Provider Operations
Posted on September 24, 2025 (about 3 hours ago)
About Twin Health
At Twin Health, we empower people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new standard of care. Twin Health is the only company applying AI Digital Twin technology exclusively toward metabolic health.
We start by building a dynamic model of each person27s metabolism 2D drawing on thousands of data points from CGMs, smartwatches, and meal logs 2D that maps their personal path to better health. Guided by a dedicated clinical care team, our members have lowered their A1C below the diabetes range, achieved lasting weight loss, and reduced or even eliminated medications, all while living healthier, happier lives.
Our team at Twin Health is passionate, talented, and united by a shared purpose: to improve the metabolic health and happiness of our members. We believe in empowering every Twin to make a meaningful impact for our members, our clients, and each other, while enjoying a supportive, collaborative work environment.
Twin has been recognized not only for our innovation but also for our culture, including: Innovator of the Year by the Employer Health Innovation Roundtable (EHIR), selected to CB Insights27 Digital Health 150, and named one of Newsweek27s Top Most Loved WorkplaceAE.
With more than $100 million raised in recent funding, including a $53 million Series E round in 2025 led by Maj Invest, and a $50 million investment in 2023 led by Temasek, Twin is scaling rapidly across the U.S. and globally. Backed by leading venture firms like ICONIQ Growth, Sequoia, Sofina, Temasek, and Peak XV, we are building the most impactful digital health company in the world.
Opportunity
This is a unique opportunity for an experienced internal medicine Certified Medical Assistant to provide real time, dynamic member, provider and stakeholder clinical support. In this role, reporting to the Director of Optimization Outcomes and Performance, you will serve as a partner and first pass responder to member phone calls, pharmacy calls and clinical triage within an existing protocol. The ideal candidate will be an experienced professional, motivated CMA and excited to be a valued team member in a supportive environment. Comfort in a fast paced atmosphere is a plus! Join us as we heal the metabolism of members with Type 2 diabetes, pre diabetes or those working to achieve Healthy Weight.
There are two schedule options for this position including:
- Sunday-Thursday, 9am-5pm CST
- Tuesday-Saturday, 9am-5pm CST
Responsibilities
- Provide timely, professional response to urgent care line clinical response to Twin members, pharmacies and external PCPs as evidenced by adherence to partner specific SLA metrics.
- Escalate calls appropriately to the provider or nursing team via a specific clinical escalation protocol as evidenced by member satisfaction and adherence to clinical protocols.
- Some outreach to members to confirm appointments leading to reduction in no show and cancellation rates for contacted individuals.
- Some phone calls to pharmacies to assist with auto-refill cessation where directed.
- Tracks and reports on specific processes, as determined by managing team
- May include member outreach to help complete health risk assessments and capture missing information over the phone
- Utilizes EMR tools/platforms, portal messages, phone calls, faxes and/or letters
- May help initiate medication refill requests
- Participates in team huddles, care management planning and operations meetings
- Participates in continuous process improvement activities and initiatives
- May perform administrative tasks (indirect care) that support the care team
- May perform follow-up calls to members and primary care/providers regarding their experience and any high-level, program-related questions or issue resolution needs
- Other duties as assigned
Qualifications
- National Certification in Medical Assisting
- 5+ years of experience in a healthcare setting, working with clinicians
- Minimum of 1 year of clinical experience in outpatient internal medicine/family practice clinic
- Strong communication skills, both written and verbal
- Empathy and the ability to connect with members and teammates, care team members
- 2+ years of college
- Role requires proficiency level typically achieved with three-five years of experience in healthcare as a Medical Assistant, Certified Medical Assistant (CMA), Health Unit Coordinator, etc.
- Displays ability to communicate with others effectively, listen closely and convey information clearly
- Demonstrates strong organizational skills with ability to work efficiently and effectively in a fast paced, innovative environment
- Manages multiple, competing priorities and enjoys details
- Likes to work independently and as part of a high performing team
- Enjoys problem solving and takes initiative to present solutions
- Experience with electronic health records and platforms
- Experience using audio/visual technology or video conferencing platforms
- Knowledge of healthcare practices and medical vocabulary
- Knowledgeable in patient intake, capturing necessary medical info and medication reconciliation
- Access to high-speed internet and phone lines
- Passion for Twin27s purpose to transform lives by empowering people to reverse, prevent and improve chronic metabolic diseases.
- Bilingual, fluent in Spanish preferred
- This remote opportunity based out of the U.S. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Position Details
- The compensation range for this position is $22.00 per hour.
- This is a 90 day contract.
How to Apply
Applicants are expected to apply through the Greenhouse application system linked on the job page.