About Twin Health

Opportunity

Responsibilities

• Collaborate cross-functionally to capture and confirm health profile information for virtual onboarding and visits.
• Collect and maintain accurate member health information and ensure HIPAA compliance.
• Conduct new member phone calls following scripts and document visits, engaging members effectively.
• Support scheduling coordination to ensure accuracy of member visits.
• Outreach to potential members and collect assessment data for program eligibility.
• Explain program benefits clearly and compassionately to members.
• Assist with medication requests, task management, lab reminders, prior authorizations, and non-clinical triaging.
• Communicate with passion and empathy while documenting accurately.
• Support pilots and provide feedback on process changes as needed.
• Track and report on specific processes to identify operational challenges.
• Conduct member outreach for medication entry and information completion.
• Utilize EMR platforms, portal messages, calls, faxes, and letters.
• Initiate medication refill requests when applicable.
• Assist Registered Nurses with onboarding coordination.
• Participate in team huddles, care management planning, and operational meetings.
• Engage in continuous process improvements and initiatives.
• Support clinical operations through team task assignments and daily workqueues.
• Perform administrative tasks supporting the care team.
• Follow-up with members and providers regarding experience and issue resolution.
• Review patient data as part of intake and enrollment.
• Bridge communication gaps between members and the clinical team.
• Refer to reports and trackers to close operational gaps.
• Work under general supervision of Team Leader or Registered Nurse Operations Manager.
• Communicate unusual situations to management.
• Licensed health professionals support non-clinical staff during screenings and enrollment tasks.
• Complete additional duties such as policy updates and learning new technology.

Qualifications

• National Certification in Medical Assisting.
• Strong written and verbal communication skills.
• Empathy and ability to connect with members, teammates, and care teams.
• 2+ years of college education.
• 5+ years experience in healthcare working with clinicians.
• Proficiency typically gained with 3-5 years as Medical Assistant, Certified Medical Assistant, or related roles.
• Effective communication, attentive listening, and clear information conveyance.
• Strong organizational skills to work efficiently in a fast-paced, innovative environment.
• Ability to manage multiple competing priorities and attention to detail.
• Enjoys independent work and teamwork with high-performing teams.
• Problem-solving skills and initiative to offer solutions.
• Experience with electronic health records and various platforms.
• Experience with audio/visual or video conferencing technology.
• Knowledge of healthcare practices, medical vocabulary, patient intake, and medication reconciliation.
• Access to high-speed internet and phone.
• Passion for Twin's mission to transform lives through metabolic disease management.
• Bilingual in Spanish preferred.

Compensation and Benefits