About The Role

What You'll Do

• Handle and respond to customer inquiries through text-based communication in a professional and timely manner.
• Provide accurate information about products, services, and company policies to customers.
• Troubleshoot and resolve issues related to customer accounts, orders, and discrepancies.
• Document customer interactions and maintain detailed records of all communications.
• Collaborate with other team members or departments to address more complex customer inquiries.
• Maintain confidentiality and security of customer data at all times.
• Identify trends in customer concerns and provide feedback to improve processes or services.
• Meet or exceed established goals for response times, accuracy, and customer satisfaction.

Qualifications

• Fluent in written English with exceptional grammar and spelling.
• Prior experience in customer support, preferably in a text-based or remote role.
• Strong communication and problem-solving skills with a customer-first attitude.
• Typing speed of at least 40 words per minute with high accuracy.
• Proficiency in using chat and ticketing platforms, as well as basic computer skills.
• Ability to multitask and manage multiple conversations simultaneously.
• Reliable internet connection and a quiet workspace for remote work.
• Flexibility to work shifts as required, including evenings, weekends, or holidays if needed.

The Pay Range For This Role Is