Remote Live Chat Customer Care

Responsibilities

• Respond to customer inquiries and issues via live chat in a timely and professional manner.
• Assist customers with product information, order status, and troubleshooting.
• Resolve customer complaints with a focus on first-contact resolution and customer satisfaction.
• Maintain accurate records of customer interactions, feedback, and resolutions.
• Collaborate with other team members and departments to ensure a seamless customer experience.
• Stay updated on product knowledge, company policies, and industry trends to provide accurate information.
• Identify opportunities for process improvements and share feedback with management.
• Participate in training programs to enhance skills and knowledge in customer service practices.

Qualifications

• High school diploma or equivalent; Bachelor’s degree preferred.
• Previous experience in customer service, preferably in a live chat environment.
• Excellent written communication skills with a friendly and professional tone.
• Strong problem-solving skills and the ability to think quickly on your feet.
• Proficient in using live chat software, CRM systems, and basic computer applications.
• Ability to handle multiple chats simultaneously while maintaining quality of service.
• A positive attitude, patience, and empathy towards customers.

The Pay Range For This Role Is