About The Role

What You'll Do

• Respond promptly to customer inquiries via live chat or tele chat channels in a professional and friendly manner.
• Identify customer needs, clarify information, and provide accurate solutions to their concerns.
• Escalate unresolved issues to the appropriate teams and follow up to ensure resolution.
• Maintain a high level of product and service knowledge to address customer questions accurately.
• Track and document customer interactions, inquiries, and solutions in the CRM system.
• Assist multiple customers simultaneously, prioritizing tasks effectively to maintain response time.
• Contribute to improving internal processes by reporting recurring customer feedback and issues.
• Stay updated on company policies, tools, and best practices to provide consistent and high-quality support.

Qualifications

• Proficiency in English with excellent written and verbal communication skills.
• Previous experience in customer support, live chat, or tele chat roles is preferred.
• Strong problem-solving skills and the ability to think quickly under pressure.
• Comfortable handling multiple tasks and customer conversations simultaneously.
• Basic computer skills with proficiency in typing, and familiarity with CRM tools is a plus.
• Ability to work full-time with a flexible schedule, including weekends and holidays, if needed.
• A customer-focused mindset with a passion for delivering outstanding service.

The Pay Range For This Role Is