Vice President, Operations
Posted on February 21, 2026 (3 months ago)
About SuperDial
SuperDial is building the next generation of AI-powered voice technology to automate and enhance enterprise communication through real-time conversation intelligence and data-driven automation. The company has raised Series A funding and is entering a rapid growth phase, preparing for Series B.
About the Role
You will build and lead the operations function across three pillars: agent operations, customer success, and business operations. Reporting directly to the CEO, you will own agent deployment and production performance, enterprise customer onboarding and support, and internal processes, cadences, and infrastructure that enable company-wide clarity and speed.
Responsibilities and 30- to 12-Month Expectations
First 30–60 days: audit current state across agent deployment workflows, CS operations, and business processes; map the post-sale journey; assess team structure and tooling; meet key customers; and deliver an initial risk and opportunity assessment to the CEO.
- Establish structured agent operations processes, deployment standards, monitoring, quality benchmarks, and escalation paths for underperforming agents.
- Build an implementation and onboarding playbook to reduce time-to-value for enterprise customers.
- Define the CS operating model with roles, health metrics, and handoff points with Account Management.
- Stand up core business ops infrastructure: reporting cadences, cross-functional meeting rhythms, and company-wide OKR tracking.
- Evaluate and implement tooling across all three pillars.
6 months: own the full post-sale operational journey through implementation, go-live, and delivery quality; build feedback loops between agent performance data and Product and Engineering; and establish business ops as a true function in partnership with Finance.
Year 1: build a lean, high-performing team across the three pillars; institutionalize quality standards for agent performance; partner with Account Management on customer health signals; and prepare operational documentation and metrics for Series B diligence.
Why This Role Matters
Agent operations are critical because SuperDial's agents run in complex healthcare workflows like revenue cycle management and prior authorizations. Customer success and business operations are essential to scale into larger enterprise accounts and provide operational visibility for leadership and investors.
Ideal Candidate Profile
- 15+ years of progressive operations leadership at startups, with experience across Series A to B/C.
- Proven track record building and leading multiple ops functions simultaneously: agent/technical operations, customer success, and business operations.
- Deep understanding of operationalizing AI products in enterprise environments: deployment complexity, performance variability, and feedback loops.
- Experience standing up business ops from scratch and designing processes in ambiguous environments.
- Strong people leadership, hiring under startup constraints, and data-driven instincts.
Compensation and Benefits
The base salary range is $200,000–$250,000 depending on experience. The company also offers equity and benefits as part of the total compensation package. Final offers may vary based on experience and qualifications.
How to Apply
To apply, please use the online application for this job posting. Click the Apply button on the job page or visit the application URL listed below and complete the form.
Application Link
https://jobs.ashbyhq.com/superdial/53576e1e-1c17-4650-99ae-e4a4ca5f1b8f/application