Engagement Manager
We’re hiring an Engagement Manager to own the end-to-end customer experience post-sale. This person will act as the connective tissue between customers, product, and go-to-market, ensuring successful onboarding, adoption, and long-term value realization.
This is a highly cross-functional role that blends customer success, implementation, and operational problem-solving. You’ll work closely with healthcare operators, revenue cycle leaders, and internal teams to drive measurable impact.
About the Role:
Customer Onboarding & Implementation
- Lead onboarding for new customers, from kickoff through full deployment
- Translate customer workflows (RCM, billing, call center ops) into SuperDial implementations
- Partner with product and engineering to configure and launch solutions
Account Ownership & Relationship Management
- Serve as the primary point of contact for key customer stakeholders
- Build trust with operators, directors, and executives within healthcare orgs
- Drive regular check-ins, business reviews, and performance reporting
Operational Problem Solving
- Diagnose workflow inefficiencies and recommend process improvements
- Act as a strategic partner, not just a support function
- Identify gaps in product or implementation and escalate internally
Product Feedback & Iteration
- Bring structured feedback to product and engineering teams
- Help prioritize features based on real customer needs
- Act as the voice of the customer internally
Expansion & Retention
- Drive usage, adoption, and measurable ROI
- Identify expansion opportunities in collaboration with sales
- Ensure high retention and customer satisfaction
About You:
- 5+ years in customer success, consulting, operations, or implementation roles
- Experience working with healthcare systems, RCM, MSOs, DSOs, or adjacent buyers strongly preferred
- Background in high-growth startup or fast-paced environment
Skill Set
- Strong operator mindset; you think in workflows, not just relationships
- Ability to manage multiple complex accounts simultaneously
- Highly structured, detail-oriented, and execution-focused
- Excellent communication skills, both with customers and internally
- Comfortable navigating ambiguity and building processes from scratch
Traits
- Low ego, high ownership
- Moves quickly and follows through
- Naturally curious and problem-solving oriented
- Cares deeply about customer outcomes
Who we are:
SuperDial is transforming AI in healthcare by building scalable, AI-powered solutions that optimize revenue cycle management. Join us and help shape the future of AI in healthcare!
The base salary for this role ranges from $120,000-$150,000, depending on experience, skill set, and fit. We also offer equity and benefits as part of our total compensation package. Final offers may vary based on experience and qualifications - we’re always open to exceptional talent.
How to Apply
Please apply through SuperDial's application page.
Application Link
https://jobs.ashbyhq.com/superdial/667c7a57-db09-4302-aab7-7cf3eddf59fc/application