About the Role:

• Own customer relationships: Lead meetings independently, maintain clear next steps, and build trust across all levels of the client organization.
• Drive renewals and expansion: Manage churn risk, identify and execute upsell opportunities, and contribute directly to improving net revenue retention (NRR).
• Act as the quarterback for your accounts: Coordinate across Product, Engineering, and Operations to ensure smooth execution and timely issue resolution.
• Bridge business and technical conversations: Understand customer goals, technical context, and constraints, and translate between stakeholders with clarity and confidence.
• Bring structure to unstructured environments: Create repeatable processes and documentation that make customer management more predictable and scalable.
• Leverage data and insight: Use a quantitative, analytical approach to identify trends, risks, and opportunities within your portfolio.
• Collaborate cross-functionally: Partner with internal teams to surface customer feedback, advocate for product improvements, and enhance overall experience.
• Travel occasionally: Visit customers or attend industry events when needed.

What Success Looks Like

• Customers view you as a trusted, reliable advisor who drives outcomes.
• Renewals and upsells contribute to healthy, growing accounts.
• You maintain consistent visibility into customer health and engagement.
• The CS team runs more smoothly because of the structure, clarity, and rigor you bring.

About You

• 3+ years in Customer Success, Account Management, or Consulting (SaaS or healthcare tech experience strongly preferred).
• Excellent problem-solving skills, with the ability to bridge technical and non-technical conversations.
• Strong communicator and relationship builder - professional, proactive, and focused on long-term trust.
• Proven experience managing multiple accounts and balancing proactive engagement with responsive support.
• Commercially minded, with experience driving renewals, upsells, or account expansion strategies.
• Analytical and structured - skilled at using data and insight to guide action.
• Light technical aptitude; comfortable understanding integrations, workflows, and platform behavior.
• Familiar with CRM systems and project or ticketing tools (flexible on platforms).
• Experience in healthcare, AI-driven solutions, or revenue cycle management is a strong plus.

Why SuperDial?

• Be part of a mission-driven team transforming one of the most broken systems in the U.S.
• Work directly with experienced founders and senior operators in AI, healthcare, and automation.
• Competitive compensation with equity upside.