Story Health is an exciting new startup transforming healthcare through virtualization of patient and clinician experiences. Story Health is seeking a RN Health Coach to join our organization. You will facilitate patient support to optimize their medical therapy and serve as the liaison with the healthcare provider.
This is a remote position working Monday - Friday in the Eastern time zone (8 AM - 5 PM Eastern) or Central time zone (8 AM - 5 PM Central).
Responsibilities
Provide remote patient care including coaching and education using digital communication tools (including texting, phone calls, and telehealth platforms)
Provide telephone triage to patients with acute symptoms
Work with patients and their caretakers to increase engagement and help them overcome barriers in their healthcare journey
Guide patients with their changing medical therapies using a clinician-designed protocol. Connect patients back with their clinicians as needed when their condition changes
Serve as the interface between the patients and others in the healthcare system, including providers, clinics, pharmacies, etc
Other responsibilities as required
Key Qualifications
Current active Registered Nurse license in a compact state
2+ years clinical experience in a specialty practice or acute care setting
Bachelor’s or equivalent degree required
Highly proficient written/verbal communication and interpersonal skills to interact with patients, caregivers, and healthcare providers
Analytical skills required to problem solve patient issues and prepare reports
Strong customer service skills, with ability to identify problems and formulate solutions
Able to take on multiple tasks in a dynamic, fast-paced, and changing team environment.
Passion for implementing technology to improve healthcare and able to quickly learn and use new software and tools
High-speed home internet access
Quiet home office space, free of distractions
Nice to Have
Cardiology experience
Fluent in Spanish
Experience working with patients in a virtual environment (via phone or telehealth platforms)
Prior coaching or patient education experience
Salary range for this position is $65,000 - $74,000.
We appreciate every job application and treat each with consideration and care. Story Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Story Health is changing lives, one patient at a time.
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Please note that Story Health will never:
Send you an email from any domain except storyhealth.com or storyhealth.ai
Ask you to download an app (such as Wire, Telegram, or Signal) in order to communicate with the team
Conduct an interview over a text-based messaging app (we typically have a screener call and go straight into video interviews)
Ask you to pay for any office expenses (including application fees) out of pocket (nor tell you you’ll be reimbursed for these fees)
Ask you to fill out an online form in order to apply for a job
Email your resume to apply