Company Overview

Implementation Engineer (US / India) Job Description

Key Responsibilities

• Deploy and configure SpinSci solutions in customer environments, ensuring optimal performance and alignment with business needs.
• Collaborate with customer stakeholders and internal teams to conduct discovery sessions and develop detailed technical specifications.
• Lead and participate in end-to-end solution deployment, validating that the system functions as intended and delivers a seamless user experience.
• Collaborate with the QA team to ensure thorough end-to-end testing and support customers through UAT.
• Partner with Delivery Managers to prepare and deliver technical training to customer teams.
• Provide Level 3 support and problem resolution in coordination with the Day 2 support team.
• Engage cross-functional teams including offshore engineering and customer IT teams to ensure smooth implementation and support transitions.

Skills

• User Acceptance Testing
• Policy Implementation
• Enterprise Architecture
• System Architecture
• Security Architecture
• Disaster Recovery
• Architectural Analysis
• Design Document
• Architectural Design
• ITIL (IT Infrastructure Library)
• Waterfall Model of Software Development
• Business Architecture
• Network Architecture/Engineering
• Software Configuration Management
• Procedure Implementation

Qualifications

• Bachelor’s degree in computer science, IT, or a related field—or equivalent experience with relevant certifications.
• Strong experience installing, configuring, and troubleshooting Microsoft Windows and Linux OS in both on-premises and cloud environments.
• Hands-on experience with enterprise infrastructure and network systems, including middleware setup, networking, firewalls, load balancers, and VPNs.
• Experience with middleware and enterprise applications deployment on major OS platforms (Windows/Linux) in both on-premises and cloud settings.
• Familiarity with cloud computing platforms, operating systems, middleware, databases, DevOps tools, and customer interaction technologies (e.g., web, SMS, voice, IVR, chatbots).
• Knowledge of Mirth Integration and HL7 protocols is highly desirable.
• Familiarity with Electronic Health Record (EHR) systems such as Epic and Cerner, and CRM systems like Salesforce, ServiceNow, and Microsoft Dynamics is a plus.
• Solid understanding of system security best practices and compliance standards.
• Excellent problem-solving and analytical skills with a customer-focused mindset.
• Strong communication skills, both written and verbal.
• Demonstrated ability to work well in a collaborative team environment, including customer stakeholders and offshore engineering teams.

How to Apply