A Customer Support Specialist in SpinSci serves as the frontline interface between the company and its customers, ensuring seamless communication and problem resolution. They play a pivotal role in building and maintaining strong customer relationships by addressing issues, providing solutions, and offering guidance on company products or services.
Key Responsibilities:
• Customer Assistance: Respond promptly to customer incidents, providing solution to the customers and solving technical issues.
• Problem Resolution: Diagnose and troubleshoot technical issues, guiding customers through corrective steps or escalating to the appropriate technical team when necessary.
• Technical Expertise: Maintain a deep understanding of the company's products, services, and technological platforms to effectively assist customers.
• Documentation: Record and maintain customer interaction details, feedback, RCA and resolutions in the JIRA system for future reference.
• Feedback Collection: Gather customer feedback to identify areas of improvement and provide insights to the product and technical teams for continuous enhancement.
• Training & Onboarding: Assist new customers with product onboarding, ensuring they have a smooth experience and understand the features and functionalities.
• Collaboration: Work closely with cross-functional teams such as Sales, Product Development, and Product teams to ensure customer needs are met effectively.
Preferred Skills & Qualifications:
• Technical Acumen: Solid understanding of IT products, software, and platforms to effectively troubleshoot and assist customers.
• Communication Skills: Excellent verbal and written communication skills, with the ability to convey technical information in an understandable manner.
• Problem-Solving: Strong analytical and problem-solving skills to diagnose issues and provide effective solutions.
• Customer-Centric: A passion for customer service with a focus on ensuring customer satisfaction and loyalty.
• Team Player: Ability to work collaboratively in a team environment, sharing knowledge and best practices with colleagues.
• Adaptability: Flexibility to adapt to changing technologies and environments, with a continuous learning mindset.
Send your resume to:
[email protected](US positions do require current work eligibility in the US)